Better Kitchens & Bath Inc
1701 W Saint James St, Tarboro, NC 27886
|Mon - Fri:|
|Sat - Sun||Closed|
Phone: (252) 641-6474
Primary Phone: (252) 641-6474
Specialties: Tubs, Cabinetry, Cabinets, Bathrooms, Countertops, Kitchens
Services: Kitchen Remodeling
Better Kitchens and Bath refinished our home's shower stall and the bathtub in May 2011. The service agreement included a five-year warranty, backed by Michael Sasser, the owner, with a promise to return and fix any problems.
On February 9, 2012, I called to request some repairs on this work via his answering service. After getting no reply, I called again on February 27 and left another request with the answering service. Similarly, after no reply, I called on March 5 and left a message with the service.
Again, after no response, I made my final call on March 12. I confirmed with the answering service that they knew of no extenuating circumstances preventing Mr. Sasser from replying. Therefore, I left the message that I would call no more and would file complaints such as this.
Since then I have also mailed a certified request for service. Still no reply. I have also learned that Sasser has a reputation in the industry for ignoring customer service, which my experience confirms.