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Better Kitchens & Bath Inc

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(1 Review)

1701 W Saint James St, Tarboro, NC 27886

(252) 823-1233

Today: 8:00 am - 5:00 pm
Tomorrow: 8:00 am - 5:00 pm
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General Info
We are a full service Kitchen and Bath Remodeling Company, we also sell canbinets, countertops and flooring to the do-it-yourselfer. Tub and Tile Refinishing saves you 75% of replacement cost.
Regular Hours
Mon - Fri:
Sat - SunClosed
Extra Phones

Phone: (252) 641-6474

Primary Phone: (252) 641-6474

  • Kitchen Remodeling
National Kitchen & Bath Association Member
Kitchen Planning & Remodeling Service, Altering & Remodeling Contractors, Bathroom Remodeling, Building Contractors, Cabinet Makers, Cabinets, Counter Tops, Flooring Contractors, General Contractors, Home Improvements, Tile-Contractors & Dealers
Other Information

Specialties: Tubs, Cabinetry, Cabinets, Bathrooms, Countertops, Kitchens

Services: Kitchen Remodeling


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Better Kitchens and Bath refin...

Better Kitchens and Bath refinished our home's shower stall and the bathtub in May 2011. The service agreement included a five-year warranty, backed by Michael Sasser, the owner, with a promise to return and fix any problems.

On February 9, 2012, I called to request some repairs on this work via his answering service. After getting no reply, I called again on February 27 and left another request with the answering service. Similarly, after no reply, I called on March 5 and left a message with the service.

Again, after no response, I made my final call on March 12. I confirmed with the answering service that they knew of no extenuating circumstances preventing Mr. Sasser from replying. Therefore, I left the message that I would call no more and would file complaints such as this.

Since then I have also mailed a certified request for service. Still no reply. I have also learned that Sasser has a reputation in the industry for ignoring customer service, which my experience confirms.