Long story shortHome Depot hired them to delivery my purchase of fridge and dishwasher. They were prompt to get here on time. Communication was horrible. These were the most unprofessional men I have ever met. They parked in the road blocking it. They had a very long driveway to back up into for delivery. The driver was wearing flip flops and socks. He dropped a huge box from the back of their truck to the road without using a lift gate. (Unsure if that was my new fridge or not).He refused to install due to my current appliances in place. I asked him to hold ne minute because I paid for installation and I would get my phone to call Home Depot. Within 5 minutes He reloaded his truck & took off. After speaking with Ralph's representative, then calling Home Depot, I reviewed the Google reviews for this company and to my dismay I am not the only customer who was treated with unprofessional customer service and who also got had their appliances show up and then to be taken right back due to the Delivery Drivers poor actions. Way to go Ralph's you really should train your drivers to be professional and respectful with empathy and patience dealing with public and items like stoves, fridge and appliances we cannot live without.
I contacted Ray at Fam4You , who was recommended to me approx. 2 1/2 weeks before our scheduled move to get a quote. He (or someone from his organization) sent me an inventory form to fill out and send back. I filled it out and sent it back, receiving a response that it sounded like 2 moves in 1- they would send 4 people to multitask on both the POD and truck and to estimate $100.00/hour. In a separate email they said Ray would come out to inspect the site after the POD was delivered. I kept in contact (by text or email) over the next 2 weeks and verified that Ray would come out on Fri, July 25th after the POD was delivered. When he had not shown up or called by 7:00pm Friday I tried calling them in a panic since our move was supposed to be first thing Monday morning. Diana Garcia from their office called me back and assured me that everything was fine and although she did not know why Ray had not called or came out she said she could come out Saturday morning to inspect and verify my inventory was accurate. She came at 9:00am Saturday (July 26th) and verified that everything was ok and we were very organized and appeared ready for them on Monday. She also verified that they would send 4 men at $100.00 (as per the original email quote) but thought we only needed a 16' truck instead of 24'. I expressed my concern about a Thomasville wood 4 piece wall unit my Mom has and how we would protect it in the POD since we had no extra blankets, etc. She said they have tons of blankets and they would shrink wrap blankets to all the furniture, they always did that. I reminded her that these items were going into the POD and she said no problem, they would just get their blankets back when they unloaded the POD in a few months. Everything seemed good until Ray showed up on Monday morning- with 3 men- NOT 4, and 1/2 dozen blankets for the entire move. When I told him what Diana said and they needed blankets for the POD he said it would be fine that they did this all the time and just let them do their job.They loaded the POD with no blankets or protection on any furniture except sheets of cardboard I provided to partially cushion the wood on the wall unit, tables, chairs, chests, etc. Upon inspection while they were loading and after they left- most items were grossly unprotected. Because of the way they just shoved things together there was already a large scratch on the one wall unit piece I could see. I spent over 5 hours trying to re-wrap and cushion items I could access that were wood next to wood, and re-arrange items because nothing was secured from shifting when the POD is moved. If I could have delayed the POD pickup I would have paid someone to come out and repack it the way it should have been done by them.Because they did not have the proper equipment or manpower it took them over 7 hours to pack the POD and truck and unload the truck. They charged me $90.00/hr for 3 men instead of the quoted $100.00/hr for 4 men. Then they added another $100.00 to cover cost of Budget truck they rented and fuel, which was confusing because they say "All of our quotes include, Box truck, insurance, gas, mileage, labor, tools , dollies, protective shrink wrap, hand trucks, furniture pads, free wardrobe boxes(if requested) etc."I have moved many times, both locally and state to state and they were the most unprepared, unprofessional "movers" I have ever dealt with.
I have been with Stress Free Property Management for many years and I have to mention that they are a top-notch management company. The staff is amazing. Thanks to Iris and Thomas for making my experience a wonderful one. I would recommend them to anybody searching for good property managers.
I am forever grateful to Kim and team who helped me in my decision to rent my property. They have helped me at every stage of the process and provided me a stress-free life. I would recommend them to everybody.
The staff of Stress Free Property Management is really polite and patient. They have guided me patiently throughout the entire process and answered all my questions. It was a breath of fresh air compared to my last landlord.
My sister and I have recently rented an apartment from Stress Free Property Management. When we moved in, we incurred some problems with the faucets and air-conditioner. Unlike our previous property managers, they answered our call and fixed the issue.
There is a review on Google by Melissa Sturgis, wherein they are claiming she is me. I'M NOT MELISSA STURGIS, but she is my daughter, and we are protected under free speach, to voice our review of how your poor business practices affected us on a financial level. By not verifying your information, and not renting me a house, after being promised for more than 30 days, you cost me, and my potential co renter, thousand's of dollars. I lost my job, and had to relocate, since I had zero notice of you changing your mind about renting me the home I was currently occupying, or by placing me in a different home since you had our security deposit, therefore rendering me homeless. You are unable to sue either of us (thanks for the threats.) for libel (not slander) since we are both telling the truth, and I have kept evidence, so that when I get the income, I can visit an attorney to discuss the situation and to review my losses. Being a bully, and not taking care of you properties /renters is what is getting you poor reviews. Your company is one of the reasons the review section on Google exists so others can be informed if a company is ethical or not, and in my experience your employees were neither ethical or professional. Also, the person I was in dispute with was feeding you lies, and causing drama. There was no way to resolve the dispute, that didn't involve me responsible for the damage. Both your company, and her, were attempting to make me responsible for thousands of dollars of damage to the home, by the tennant, my former friend, who had occupied the home for 4 years prior to this issue, and her attempts at "repairs at 10 pm" made the place worse. Not to mention the broken refrigerator for a few months, and the toilet backing up into the house often, and for years, made the house disgusting. There was one sided unnecessary drama, that could have been avoided, but your employees choose to create more drama, and not follow through gathering facts.
If you are planning to buy a high-quality rental property, I would recommend choosing Stress Free Property Management. They rent the best properties at outstanding prices. Moreover, they handle all the aspects related to the property like the repair, maintenance, etc.
I have purchased an apartment through Stress Free Property Management. The location is really fabulous and the apartment is well-furnished with ceramic tiles, air conditioner, and all other necessary commodities. I am really happy to choose them for the purchase.
I was almost giving up on renting my house but Stress Free Property Management came through for me. Unbelievable timing with outstanding prices. I love them.