They sold me a vehicle that had a brake noise. They told me they just replaced ABS sensors - it will go away. The brake noise was included in the warranty of the sale for them to repair free of charge if it persists. It turned out to need a very expensive repair to fix (Hydraulic & Electronic Brake Controle Unit needed to be replaced - Hybrid). I have made many attempts to get them to purchase the vehicle back or repair the vehicle. This dealership has ignored all my requests for 2 months and have left me with an unsafe & undrivable vehicle. I have lost $5500. As well, Sam has screamed at me multiple times when I have been nothing but polite - which was rude and very upsetting. As well, the vehicle had the brake and ABS alert lights on before they sold the vehicle to me and they did an uncertified repair themselves (they are not licensed mechanics). The repair did not in any way fix the brakes, but only cleared the alerts so they could get the vehicle sold to someone - me without knowing there was a major issue with the vehicle that could cause my death or the death of others! Shame on you...very unethical practice.
2211 N Falkenburg RdTampa, FL 33619
2 stars because this a good/bad review and I can't give 2.5... and as we all know, one bad experience makes all the good go out the window. This is now the 2nd bad experience with service. I purchased my truck here in 14' and have since referred 3 people whom has purchased cars here. Frank Diaz and the sales team are great. A real pleasure to deal with. The service department however could use some polishing. Working in service myself, situations that are allowed in their service department wouldn't fly in my field service office. The first incident we had was one of the advisers (Chris whom I just found out is no longer there. Not surprised) belittling my wife when she took the truck in for service. Treating her like "A female in a truck dealership" I called the dealership and it went all the way up to the Director Shay whom called me back and was very polite and made us both feel better about the situation and the actions that "would be taken" to correct the issue. If those "actions" were ever put into motion, we'll never know. Today my wife is being denied an oil change we already paid for. The last time I took my truck in for service I was sold an oil change package which consisted of 2 oil changes. Apparently (unbeknownst to me) these packages expire. She was told our package CONVENIENTLY just expired. I may have, who knows. Instead of the dealership making this right, they would rather lose a customer and take a bad review on Google. It's only $20 or $30 but it's principle at this point. I already paid for this in a package, I'm not paying for it again. Luckily, I drive by 2 other Dodge Chrysler dealers to get to this one. Over $20, we will not be back for service nor to buy more vehicles.*****UPDATE*****So my wife just called me and told me the Director Shay just came down and chewed out the adviser (Rob). I asked if that happened in front of her and she told me the adviser told her it happened. I can't think of anything more unprofessional than to relay to the customer you were just disciplined. Additionally, she told me the techs in the shop were having a great time playing with my on-board air management system and blowing my train horns. My truck was brought in for an oil change.... not for the techs to play with the accessories on my truck. My air pump switch was left on when my wife got the truck back. Lickily I have a safety switch installed to turn the pump off when max pressure has been reached so the tank didn't explode and hurt anyone. Lastly, my wife sends me a picture (see below) of my truck how it was returned to her. Paper mat still on the floor and the plastic seat cover wadded up still on my seat. I almost feel like I need to go through my truck to make sure none of my valuables are missing. Heads would ROLL if this happened in my service department.*****We will NEVER come back to this place. What a joke of a service department.
If they don't have the car you're looking for they can get it from an auction for you. The car will be at the dealership within 2-3 days, depending on where is it coming from.
They sold me a lemon, stated they would repair, kept the vehicle for over a month, returned it to me on worse condition, I took to another mechanic whom.informed me that car was unrepairable due to someone inexperienced working on it. They refused to put me in another vehicle or return my down payment and cancel the loan. They have ask.me numerous times do I want to.voluntary repo the vehicle but they are not the finance company. The finance company states that my opinion is a voluntary repossession and I would be responsible for the remaining balance after it's auctioned off. The dealership is now trying to find out where I have the vehicle. I believe after reading the finance company reviews online through the consumer financial bureau that they are both running a fradulent scsm.on hardworking consumers with bad credit so they are selling lemons, making false promises to cover repairs, then the finance company repososses the vehicle because the consumer can't afford the repair costs and make a car note, then they resale the vehicle and garnish the consumer wages. Read the reviews under Lobel Financial, it's horrible how they are taking advantage of consumers.
I have been in 3 seperate times with a pre approval in hand and ready to buy a car listed online for $11,200. I kept getting ridiculous quotes, twice I was quoted at $18,000 out the door. One guy told me the online price was for a lease only, when I was looking for a Certified Pre-Owned with 30,000 miles? I don’t think so. They treated my boyfriend and I like children as if we didn’t understand the buying process and just wanted to get as much money as they could from us, we were a piece of meat to them. I was hoping the third time would be the charm but I have completely given up on this VW Dealership. I will be sure to have my boyfriend tell everyone at McDill not to shop here as well as anyone I do business with at my Real Estate Office. Next time I’ll be sure to read the reviews, because apperantly this is a reaccuring theme
Had to purchase car online due to distance. They failed to report: *Exhaust leak*Car had previously been flooded (massive water damage) *Turn signals do not work *Check engine light was on (Ali lied to me and said it wasn't) * dings and scratches on the car (description said car was free of all visibile dings) Overall, the car was listed in good condition, and I noticed some flaws that I brought up, and forced them to address, however they hid most of the flaws. Upon purchasing the car, they made me sign a contract that said they are not responsible for providing legitimate descriptions of cars. That's like getting on a boat and signing a contract that you're not guaranteed a boat that will float. I will NEVER purchase from them again. They made the car buying experience hell and refused to facilitate shipping, forcing me to go at it alone, with the only dealer support being a fuzzy photo of a brokerage. I can't even begin to fix the car because I can't get in the damn thing without becoming very sick due to my lung problems! DO NOT BUY FROM THIS DEALERSHIP. THERE ARE BETTER DEALS OUT THERE. THEY SELL WATER DAMAGED CARS AS "CLEAR TITLE" "GOOD CONDITION" AND DON'T SUPPORT YOU AFTER THEY GET THEIR MONEY.
Matt Mclane Sold us a dangerous truck..took 3 months to even get the truck and gears locked up in 1 day upon having it. Refused to own up or pay for repairs.
My experiences with Courtesy Nissan of Tampa servicing department are always first-class. Thanks to the outstanding customer service and professionalism of my Service Advisor Bryan Perry. Making sure my vehicle is assessed properly and in a timely manner. Bryan is the reason, I continue to come back to Courtesy for my servicing needs. Thanks again!
So, originally, they had actually talked me into writing a good review for them....(hence the response). However, after looking back through all my paperwork. They charged me for thousands of dollars worth of optional things that they said they were “throwing in”.Don’t trust them. I will be going in tomorrow to try and have this straightened out. Which I’m sure it won’t be since I’ve already signed. They just want your money. Just like every other dealership. Be careful. This was the WORST car buying experience I have ever had! The first car I was buying ended up having a recall and after being there all day, I couldn’t buy it. Then I LITERALLY PURCHASED another vehicle and when I went to pick it up they told me they accidentally sold it to someone else!! Then, after doing all the paperwork over and over and over.....they offered to throw in some oil changes etc..which I now see I was charged $990 for 3 oil changes!! And an optional maintenance plan for $2100! After I said I didn’t want anything extra. And a fabric protection plan which I was led to believe was included. Also....my old bank keeps calling me because the “forgot” to send the check to pay off my trade in!
Id give 0 if I could. Purchased a new Sedona and selling mine to a private purchaser. They had an accident with it as they were bringing it back to me. Only the sales person called to tell me. Didnt reach out to the owner of the truck they ran into either. Management never called. I had to pay 2 additional months on that car plus insurance til it was fixed. Took them forever too. Also the van i purchased advertised on their corporate page under comparisons that a cd player came standard in this model. Well it doesn’t and they don’t back their advertisement. They had the vin numbers screwed up. When i got the damaged van back and i delivered it to the new owners 2 Hrs away we realized they broke the door but they said it could have been because of the age (5 yrs old). Took them weeks to fix this as well but they did give a loaner. Told us would give 2 yr extended warranty for the troubles. But then said, no way, just 2 free oil changes. Cost me more then this is worth. Should have gone to the other dealer. When i was car shopping they called me 3xs a day. After when they did the damage they dont want to be bothered. Stay away