Just left Luis Door & Hardware on Howard Ave after owner cursed me out and threated to hit me.The back story: I had ordered and paid over $1000 for a front entry door for a recent renovation and had it installed by my contractor. Without going into a lot of detail there was a manufacturing issue. When I called Luis door about this issue they told me to bring the door to their shop. I told them the door was installed and taking out would leave the house unsecured. (The house is vacant, on the market and staged for sale) I asked them to send someone out to look at the issue and they said they don't provide that service. So I took some pictures of the issue and went to the store. Upon looking at the pictures, the guy whom I assume was the owner, agreed there was an issue. I was also told it was a manufacturer's issue. The problem with that is I was told when ordering the door that it would be manufactured onsite but learned it was simply a door they ordered from some other manufacturer. Nevertheless this guy insisted I had to bring the door into the store. At that point I made the statement that I would likely not do business with them again and as with any dissatisfied customer, would spread the word. That's when the guy went into a tirade of expletives. Unfortunately, I lost my decorum and called him an a**hole and then he raised his fist and threated to hit me. Folks, just a recommendation that this business should not receive your business as they are indeed not customer friendly. If possible, I would not have given even a single star to this business.
we are a business in the Tampa bay area the owner of this company came and took an order over 2 month agoand I tried to contact them over 100 calls and left a messages.very bad business to deal with, they don't even have the decency to acknowledge my calls, you will regret dealing with this company. the owner by mistake he answered my call and said that they are at the ware house, let me call you back, and that was the last time I heard from him. he is a compulsive liar
I went today to have some keys made for my home. Only $1.00 per key!!! All I had was a 50 so the man gave me the keys for free. This man was so very nice! Awesome company that deserves your business!! Keys worked great!