After hurricane Irma they responded to my needs very quickly. I have been so impressed by the customer service.
As a new homeowner I was not familiar with all the workings of my pool. Jack my pool tech, took the time to explain how to turn on my pool and how to drain it if e got to much rain. I felt very comfortable with him handling my pool. We also explained what chemicals he would be using and why they were important. I must say it's nice to find s company and its employees who take the time to get to know there clients and make them feel important.
If I could give this company zero stars, I surely would. Unfortunately, 1 star is the lowest rating I could give. Anyway, consider yourself warned, do not do business with this company. Everything about them is unprofessional. The person who serviced my pool weekly constantly broke my pool sweep hoses. In fact, my parents watched him do it and when I confronted him, he lied right ro my face. Total, I had to replace 6 hoses in 2 months. Then I reported him to the owner (Charles), and he did nothing about it. Then the salt system that they lend you for being a customer went out and the technician (Jim) they sent out was completely unprofessional. I don't know anyone who thinks it is ok to yell and curse at customers but he did. Several times I was quoted one price by the owner and then another price by the repair technician. But the best part of it all was when the salt system stayed broken from over two months and when I finally said, I had enough, I am ending my service; the technician came on my property without notifying anyone and removed their equipment (salt systtem and pool sweep) and my equipment (pool sweep hoses) before the month was over, regardless of the fact that I was paid up to the end of the month. COMPLETELY UNPROFESSIONAL AND BAD BUSINESS PRACTICES! If they were anything like a professional company, they would have scheduled a day to remove their equipment so someone could have been present when they did it and they would have left my equipment instead of stealing my equipment! Way to go Sun King Pools you are truly awesome!
This is my 3rd month of service with Gulf To Bay Pool Service. I bought my home in March. My pool was a absolute disaster. I thought it would have to be drained. They said they would get my pool back in shape and fit much less then the cost of draining and refilling. Well they were right. They saved me a $1000 water bill and the pool looks great. Now they come each week and I am just blown away at how this company operates. Honest, reliable and affordable.
I have never been so impressed by a company. There customer service is second to none. They not only promise a great job. They prove it!
I wish I could give ten stars. My pool has never looked better. My tiles sparkle, the chemicals are perfect. Just a great job all around.
Gulf to bay pool service has been great since day one. I have tried so many other companies with average to terrible results.But the crew here actually put in the effort.It's great to see companies like this still exist.
I have been using Gulf to Bay Pool Service for almost 2 years and I have never been happier. I can honestly say they are the best pool service I have ever used.
Hands down the best pool service in Tampa bay. I wish I could give 10 stars. Mike my pool tech is amazing. He is so helpful and does such a great job!
These guys are fantastic there's no other choice when it comes to pool service in Tampa Bay. I refer them to all of my friends and family.