I have worked with Erin Pooler and "Reliable Screen Repair of Tampa" for at least 5 years. Although we don't have a high demand for enclosures and repairs, in the past they have always put the effort in to take care of my projects. Unfortunately "UnReliable Screen of Tampa" failed to perform and complete a simple enclosure repair and door replacement for one of my clients last Friday, November 3rd, 2017 and refuses to return to complete the work. They failed to meet the expectation. They failed ot return phone calls, avoided communication until called out to terminate the agreement and lost what was previously a very happy customer that referred them to others.They were given reasonable opportunity to remedy and refused. Erin, Storm Damage is temporary and someday the work will slow down. You will regret not taking care of all your clients equally and living up to your claimed company name. Feast while you can, its short-lived!
2670 E Us Highway 92Plant City, FL 33566
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From Business: With over 25 years in the Construction Industry, Florida Block & Ready Mix goal is to offer a diverse aray of products and services, that meet the changing demand…
They have cancelled one appointment and a no show for the 2nd appointment. Have called and e-mailed no response. Going with another company now that I have wasted two weeks with these idiots. Nothing reliable about them!
Horrible company.Stay away.Worst customer service ever.They sent us samples.We ordered one for a clientDrove two hours only to get the wrong tile.They then proceeded to tell us that the samples were not sent from their company.I provided them the shipping label off the box they came in. No apology. They located the tile an hour later but told me it didn't glow in the dark. I had to prove the tile samples THAT THEY SENT TO ME ADVERTISED AS GLOW IN THE DARK actually did glow in the dark. I was told they would be over nighted. I called in the morning to inquire what price I was being charged. They were not able to give me the info and told me I needed to wait till the tile arrived with the invoice to know the total amount. What company refuses to tell you how much your being charged before you place an order?! Because I said "F it, this is b.s" I was told I wasn't welcome to order through them. I'm sorry but after all they put me through I don't think my language was that bad.. I never cursed out anyone or towards anyone only at the situation out of frustration. WORST SUPPLIER EVER. Isn't the customer always right? Why was I called a liar and had to spend hours trying to prove myself only to be treated this way?!
Wow they did a great job and I am very happy with the finished product! Would recommend them to anyone,
They use quality products but their follow up is terrible. Not very upfront and honest about warranty. I had to hire another company to finish their work. I would recommend them only if you hire a third party product manager. Overall not worth the aggravation. Many other quality companies can provide the same with much better communication and follow up if needed.
Reliable Sceens is anything but reliable. I scheduled repairs almost a month out only for a no show, and I had to call them to see where they were and if they had forgotten my appointment. 2 hours later the owner, Tom, called telling me they were still working on their job from the day before (not that he would call me the day before that they would be late so i wouldn't waste the day home from work!) and wouldn't be able to "fit me in" until late in the afternoon... Instead I came home (after asking they don't do any work at my house while I was not there) the two workers cleaning up. Only they didn't finish the job, and had I not walked in while they were there to catch the mistake it would have meant yet another day I would have had to miss from work! Reliable = Unreliable.