This credit union is a fluke when it comes to their advertisement of excellent customer service. Their representatives do not tell you all the facts and it takes forever for any information to be posted on your account. The representatives do not inform you with the correct information. I have been dealing with them recently and two out of the three have lied to me concerning my account. I was not told that I would still be charged a late fee even though I paid the amount in full, and I was lied to when I asked the rep if the fee would be waived she said yes and a week later when it hadn't been waived I called to find out it was actually denied. Sadly, I use to really like the credit union I have been a member since 2010 and now I am going to close my accounts and stick with my new bank that has already been more helpful, friendly and honest.
I began banking as a military client when it was called MacDill Federal Credit Union. When it became Grow Financial, I have still received the level of service and personal attention I have become accustomed to. Today, a Grow associate happened to review my accounts while I made a simple deposit and spent the time to help me make the most gains on my dollars without my asking a thing. She saw the faults and fixed them for my best benefits. Extremely polite and well versed in the business. This was at the Hyde Park location and her name was Kristen. Kudo's to you !John
I am in this branch almost every friday to make a deposit...usually on my 1 hour lunch break since i work nearby..about a year and a half now ive been going here. There is usually a long wait and one person working the window while other employes don't seem to be doing much.. The staff for the most part are not friendly or courteous. I had an incident last Friday where i was not allowed to make a deposit of 2 checks that were sighned over to me..the bank manager totally humiliated me in front of my coworkers and other patrons in the bank..everyone in this branch knows me by my first name and are familiar with the business where i work..i feel this manager or whoever she is (Marjory) has an attitude and ego problem...i never look forward to doing business at this branch
The worst bank I have ever used. I've had the worst experiences with this bank. My advise is to use any other bank.
Went into this bank for the first time since I moved from up north, worst possible customer service I've ever received. The tellers didn't even know how to help me and the other people gave me a lecture about my ssc having a different last name when I recently married and said I better get it changed soon in such a rude manner. I advise not to go to this bank for anything. A man lost is card at the atm when I was there. It's completely ridiculous. I wish I could give Zero stars!!!
this is the worst bank I have ever banked with . Extremely unprofessional paid me later than the date I was promised to be paid on when I first signed up over three times if you are use to getting paid on a certain day like any regular person this is not the bank for you
Terrible communications and generally poor service. This is from an 8+ year customer. Their website regularly has problems, their personnel carry insular attitudes and don't return phone calls or emails if "it's not their problem". Zero advocacy on credit issues and blames everyone else. Fees and policies geared to separate you from your money at every opportunity.
Horrible customer service. Took 45 mins for a simple deposit. 2 tellers for 4 open teller lanes and was on hold for 55 mins for customer service. I am changing banks after 15 years. Seems they are not staffed enough and wasting my time
I have been with this instituition for 15 years but they have until DEc 3 to correcty their intrusion into my account or I will be leaving them. They recently added electronic billing from Verizon without asking me first as to whether I actually wanted it. I have had and auto pay set up for years that automatically pays this bill since GTE financial in its great wisdom decided to add the electronic it is like they ignore the auto pay and keep tellin me I am passed due by the amopunt on the electronic bill. They send remioneders saying I am past due. Contacted them over a month ago and still not fixed. The electronic bill is supposed to run only two months but has now run three. They IGNORE my REQUEST them IGNORED MY DEMAND. I have given them an ultimatum that must be accomplished by DEC 3, 2012 ( today is Nov 29, 2012). I think that is fair if they ignore me a third time I have no choice but to move my accounts to another institution.