I've had the best service with Southwest of all the airlines that I've flown into . Only one time did I get a delay and they found me another flight in minutes. So I am very happy with that process, also they have great staff on and off the plane.
My son pass away I had to get back to Kentucky they charged me 1200.00 for 2 tickets. They didn't care about my grief no discount. That was a one way ticket. Then I got on the plane a lady was flying that work for airline my phone rang oh was about funeral arrangements. She went off on me.Never fly again with this airlines. Got a ticket with Algiant 186.00 with 2 bags. Don't take advantage of people grieving.
A Delta reservations lady by the name Paola from Puerto Rico operating out of Tampa Fl. was extremely helpful, God bless her heart, by spending an eternity on the phone with me trying to rebook me on a different flight due to very short lay over time, Paola wherever you are, you're my hero, I wish we could go out for those drinks..!!