My experiences with Courtesy Nissan of Tampa servicing department are always first-class. Thanks to the outstanding customer service and professionalism of my Service Advisor Bryan Perry. Making sure my vehicle is assessed properly and in a timely manner. Bryan is the reason, I continue to come back to Courtesy for my servicing needs. Thanks again!
So, originally, they had actually talked me into writing a good review for them....(hence the response). However, after looking back through all my paperwork. They charged me for thousands of dollars worth of optional things that they said they were “throwing in”.Don’t trust them. I will be going in tomorrow to try and have this straightened out. Which I’m sure it won’t be since I’ve already signed. They just want your money. Just like every other dealership. Be careful. This was the WORST car buying experience I have ever had! The first car I was buying ended up having a recall and after being there all day, I couldn’t buy it. Then I LITERALLY PURCHASED another vehicle and when I went to pick it up they told me they accidentally sold it to someone else!! Then, after doing all the paperwork over and over and over.....they offered to throw in some oil changes etc..which I now see I was charged $990 for 3 oil changes!! And an optional maintenance plan for $2100! After I said I didn’t want anything extra. And a fabric protection plan which I was led to believe was included. Also....my old bank keeps calling me because the “forgot” to send the check to pay off my trade in!
Id give 0 if I could. Purchased a new Sedona and selling mine to a private purchaser. They had an accident with it as they were bringing it back to me. Only the sales person called to tell me. Didnt reach out to the owner of the truck they ran into either. Management never called. I had to pay 2 additional months on that car plus insurance til it was fixed. Took them forever too. Also the van i purchased advertised on their corporate page under comparisons that a cd player came standard in this model. Well it doesn’t and they don’t back their advertisement. They had the vin numbers screwed up. When i got the damaged van back and i delivered it to the new owners 2 Hrs away we realized they broke the door but they said it could have been because of the age (5 yrs old). Took them weeks to fix this as well but they did give a loaner. Told us would give 2 yr extended warranty for the troubles. But then said, no way, just 2 free oil changes. Cost me more then this is worth. Should have gone to the other dealer. When i was car shopping they called me 3xs a day. After when they did the damage they dont want to be bothered. Stay away
Brian our advisor was nothing short of professional, considerate and very helpful in ensuring both my husband and my time was not wasted or misused. Was very informative in regards to what the mechanics suggested our vehicles needed and explained in detail the benefit of it all. Courtesy Nissan is where to go for all of your Nissan needs.
The salespeople should know all of the features of each vehicle they are selling. Our salesperson told us that the mpg tracker was to let the driver know how many miles the car could travel on the gas that was remaining in the tank but that was not the case at all. After taking the vehicle in to the repair department they explained to me that that was only to let the driver know what the mpg rate is depending on how the car is being driven. (acceleration, speed, etc.) If we had been correctly informed by the salesperson what this blinking light was, there wouldn't have been so much frustration after only owning the vehicle for one day.
I was greeted promptly upon arrival for my service appointment by Monzer and he explained everything right away. He was helpful in working with me for all of the service and gave me his card for follow up if there are any issues.
My 2017 Nissan Rogue had a slow leak in the back tire. I brought it to Tires Plus and they told me I needed a new tire. I decided to go to Courtesy Nissan for the tire replacement and Andrew checked over the tire and realized I only needed a patch. He repaired it for me at no cost and I was on my way. 2 days later, I ran over a razor blade (yes, a razor blade) that completely flattened my tire. I was back in the shop to see Andrew. He fit me in right away and replaced my tire, with a discount, for my troubles. He is awesome! Very professional, very knowledgeable. I would go to him if needed again. But I hope I never have to!
Max & Delbert ... The DREAM TEAM! I really love these two guys. They both go above and beyond to take care of you and your car! Thanks!
I was treated disrespectfully by Ferman collision center in Brandon. I brought my vehicle for repair and the work was faulty, rather than fixing it a person named Brandon was unprofessional and disrespectful. Any company can be good when things are going well a great company is great when there are problems and I would be very carful dealing with Ferman.
The service department has gotten very disappointing over the last few years. Just had an expensive repair due to a dirty engine filter. Was pointed out needing to be replaced AFTER my oil change a couple of months ago. Tried to bring it in two Saturdays ago after setting an appointment over the phone to also have the breaks replaced. Left after being told it would be over 3 hours. On Saturday this past weekend I had set an online appointment for 8 am the day before. When I got there there was no record in the system of my appointment. I even had my confirmation printout.