Star Point Counseling Center
419 W Platt St, Tampa, FL 33606
Phone: (813) 479-3510
By Appointment Only: Yes
Wheelchair Accessible: Yes
No coupons available
From the owners in response to Anonymous,
I am very sorry Lael decided she wanted to work in the Brandon office after you saw her due to health reasons. Most of our therapists work out of both offices. The first session is more of an intake and information gathering session so the therapist can do a treatment plan. I do have compassion for all of our clients and what they are going through, severe depression, personality disorders and anxiety is not easy to deal with. I understand you did not want to drive 20 minutes to continue to see Lael and you did not want to see another therapist in our Hyde Park office. I am also sorry to say Lael retired due to a stroke a few weeks after you saw her and passed away last year. Our hearts and prayers go out to her family and friends. We certainly miss her. I urge you to see my business partner and Clinical Director, there will be no charge for this. Thank you
This business is awful. It took me months to finally decide to go to a counselor. I was scheduled with Lael Louty on Tuesday of this week and today (Thursday) I was informed that she is no longer treating patients in the Tampa office and that she will only be in Brandon- this was only two days after I poured out my life story to her. I was specifically asked what office I wanted when I scheduled the appointment. If she was not going to be working in the Tampa office, why did the owner Sam schedule me? Why did she let me tell her all the things I had to say without informing me she wouldn't be there? Why did they let me schedule a second appointment for the Tampa office.
When I told Sam I did not want to start from the beginning, he said "you only saw her once and we have the note here." Well that once was huge for me. I told that person everything about me. I exposed pieces of me that I don't talk about. A few notes does not convey the feeling I expressed. It should never have been assumed that I would be comfortable just being reassigned because I only had one visit.
I have trust issues as it is. So this is a complete reminder of why it is hard to trust. Blatant lies from someone who is supposed to help me. I am breaking to pieces right now. And once again I am alone.
I am glad I made the call to come here. After about 7-8 sessions I realized the anger I was directing at everyone else was really because I was angry with myself. They recommended I read a book the therapist wrote, Therapy in Action and it helped me realize how my anger was rooted from my abusive childhood. I am going to continue going here to fully lose the anger I have been carrying around. Sam was very nice and helpful explaining my insurance to me and setting appointments for me.