Smokin A's BBQ

I like Smokin A's food and I live within walking distance... two big plusses in my book. However, I have a beef with their service. I called today to place an order for a BarBQBan sandwich, but the guy on the phone sounded totally stoned and semi-incoherent. He rambled about being "the only one here" and mumbled for a minute or two, before finally revealing that he had no Cuban bread to make the sandwich. I just hung up. This is not the first time I've had service problems with Smokin A's, and I fear they might go out of business due to mismanagement. They are also bad about being open on the hours that are PAINTED on their exterior wall. There have been numerous times that I've wanted to stop in one or two hours before the posted closing hours only to find it locked up. What's the deal, Smokin' A's management?