Payless Car Rental
1965 N West Shore Blvd, Tampa, FL 33607
Phone: (813) 289-4443
Phone: (813) 289-6984
Phone: (813) 287-8999
Primary Phone: (813) 287-8999
Phone: (813) 289-6654
Fax: (813) 289-6554
Fax: (813) 289-6984
TollFree: (800) 729-5377
Payless Car Rental & Airport Parking
No coupons available
02/21/2012Provided by Citysearch -
I was asked if I wanted an upgrade for about $10.00 extra a day as well as a ton of insurance. Did not bite on any of those as my insurance already covered everything-but wait there's more! The upgrade was for air conditioning AND power door locks and guess what? The car had them anyway! Jerks were going to charge me for what I already was going to get. Second they placed the tire insurance on the form and as I checked everything before I initialed it I said 'I already told you i did not want this tire insurance'. She tore up the form and redid it.They tried to sneak it in! Third they still have not given me back the $500 that they took for the debit card so I filed a complaint with the attorney general in Florida.
01/25/2011Provided by Citysearch -
Waited 30 min for shuttle. This building facility was dirty. It looked old and decrepit. When the shuffle pulled up to the rental building my first thought was: ""Oh my! You get what you pay for! This is be the last time I go with the cheapest rental place."" This place smelled like mildew. The rental agent, was going through the motions. Unpersonable. Unfriendly. Didn't smile or greet. Didn't explain any insurance details or options, and didn't inform me to inspect the vehicle. He was rushed and speeding through the process like I was just another number in line. When I called with a question he was rushed and practically yelled at me, then put me on hold for a while and eventually hung up on me. The car was clean and the size of car was good for an economy/compact car, but felt unsafe. Car shook or wobbled really bad while driving on highway at higher speeds (60-70 mph). Engine was loud (regardless of OverDrive button). Felt like a tire was going to roll right off it's axle. Ding on windsheild. Drove at a high RPM. The allignment was off really bad, as it pulled heavy to the left, which made it hard to stay straight and on the road. Blinker retraction didn't work. So had to manually turn off blinker. Traction of wheels was really poor! Slid a lot while driving in the rain. Return attended looked tired and like she didn't want to be there. Like I was impositioning her. I was running late and she took her time. She wasn't friendly and blamed me for a mark on the windshield. Neither the Rental Agent or Return Attendant were friendly. The most friendly person was the return shuttle driver. He made the experience memorable. He was proactive and quick to assist. He was great with personality and eager to please. That is just sad that the shuttle guy could run circles around the children operating the rental process.
11/12/2010Provided by Citysearch -
Not located at airport... took 45 min coming and going just to get to the office.
Office was slow... line was long. Why? Every person in front of me was given the full court press to buy their car insurance and gas package.
I know how to shut down these pitches and my experience was manageable... but long. So unless you are a hardened traveler you will get scare tactic after scare tactic on the insurance thing.
People were upset when checking in... people were upset when returning.
This company is THE WORST. In all my years traveling for business and pleasure I have NEVER witnessed such a rude, unprofessional, disrespectful rental operation. I watched counter agent "Justin" antagonize, belittle, intimidate one customer after another as I stood in line for an hour just to pick up my reserved car. If anyone out there knows the high pressure car sales term known as "the grind" that's what these folks are all about. One abused customer after being held up in line for an hour demanded to speak to the manager who came out, patted Justin on the back, and told the customer "if you don't like it, you can go back to the airport and rent from somebody else" Do Not EVER rent from these jokers!!!
10/31/2010Provided by Citysearch -
Do not under ANY circumstances rent a car from these fools. Arriving at their facility mid day on a tuesday to find a line out the door and three rental agents bullying each and every client into paying additional $$$ by threatening them with penalties of all sorts if they wouldn't pay up. It took an hour and a half to get thru the line. One agent named Justin actually told a client ""if you don't like it you can just get back on the shuttle & rent from another company"" after the client complained. The manager was called & he backed up the agent. This sham should not get a dime of your money! Believe me, do not EVER use this company!!!