4030 George J Bean Pkwy, Tampa, FL 33607
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Rented full size auto, when we got to car the service person said all he had was a Toyota Corolla ! Sails NO, after my promise of leaving, gave us a Chey SUV, I ok.
Drove 70 miles to condo, shut off to find I do not have electronic key. Alarm goes off when doors open, neighbors complain! Called Enterprise Tampa, no reply after message. Called Enterprise road service , expected them to drop off car, NO! You have to go to Sarasota to change vehicles. Wasted on day of my vacation on this !! Not happy, Retured to Tampa airport after vacation and they took 80 off rental. Not the money, Vacation strained on renting form Enterprise, Will evaluate next vacation rental.
Everything went well until return of the car. We had reserved through Costco and had a set price. The final bill presented to us was higher and we had to go to the office. It seems that they added over $50.00 for SiriusXM radio which we never asked for or were aware that it was available. We presented our papers from Costco at check in and presumed all was well. They asked if we wanted extras such as insurance, gas, car seats but never mentioned SiriusXM. If we had been in a hurry at return we may have not checked the price. I find this to be deceptive and never expected it from Enterprise.
The customer service was poor, after being transferred and hung up on multiple times, I had to physically return to TPA. Once there the front line people were not really concerned with my issue and couldn't have cared less that I had to come all the way back to the airport for assistance. On average I travel for business about twice a month. I will never utilize Enterprise again and will be encouraging my coworkers to make other rental care company choices as well.