Dry Cleaning Be Seen

If you want your clothes to stay nice DO NOT drop them off here! I recently dropped off a Joie jacket that was over $1,000.00. It is/was lambskin leather with a silk lining. The owner assured me he could clean something like this and would even send it to a leather specialist. He also stated that he would replace it if it was ruined. Unfortunately, I left the jacket with him. I picked it up a few weeks later and to my dismay the whole jacket now has warped, ruined leather and new stains that were not previously on there! AWFUL! So I went back to Be Seen Dry cleaning and showed him the jacket. He insisted he would not pay to replace it, nor would he even refund the $101.58 I paid for him to clean it. He then demanded I leave the store and called security. The security guard kindly waited with me while I called Tampa Police to come fill out a police report. Unfortunately for me, my jacket is still ruined... Fortunately for you, you might read this before you take your clothes there!

We have a situation that on the surface appears to be credit card fraud. It's not the amount of money that concerns me, but the principle and the way the business owner and our credit card company has handled things.

Be Seen dry cleaner added 4 additional charges to our credit card recently, and didn't bother to notify us. When my wife saw the additional charges ($55 total), she called the owner. He stated that these were charges from 2010 that they had 'forgotten' to process on our credit card. I asked him for receipts to prove that they are valid charges and he basically ignored me for weeks. I then decided to dispute the charges with the credit card company. The CC company says that if we don't have receipts for the transactions, they cannot dispute the items. This makes no sense to me? The dry cleaner won't provide receipts, so the credit card company won't allow me to dispute the charges... I'm very frustrated.

Be careful at Be Seen, not only will they clean your clothes, the owners will clean your wallet. They store your credit card on their computers, clearly a violation of credit card fraud laws. The problem does not stop there, when you pick up your clothes, they refuse to give you an itemized receipt clearly showing the prices and details of each transaction, another violation. Don't be seen at Be Seen unless you don't care about your wallet getting cleaned out with your clothes.