Brides By Demetrios
1701 N West Shore Blvd, Tampa, FL 33607
Brides by Demetrios Tampa
Bike Parking: No
Wheelchair Accessible: Yes
Price Range : Above Average
Specialties: Marriage Ceremonies, Wedding Day, Wedding Ceremonies
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I had a HORRIBLE experience at Brides by Demetrios! They placed unwanted stress upon me just weeks prior to my wedding. I ordered bridesmaid dresses through Brides by Demetrios towards the end of March of 2015 (my wedding is the beginning of November). I was assured that they would be in BY August. I asked several times prior to ordering to ensure that I had plenty of time to get the dresses to my bridesmaids (who all live in different states). They did NOT come in by August, nor was I called to be notified of a delay. I had to call them. I called once weekly to check up on the dresses the month of August, and every time I called I was assured that the dresses were ordered and on their way..."should be here by next week" was they're go to answer. Clearly by the end of August they were not here. I called the last week of August on a Wednesday and asked that the salesperson call the company to give me an idea of where exactly the dresses were and when they would be here. She asked me to give her until the following Wednesday to contact the company. I should have been concerned that someone needs a WHOLE week to contact a vendor and get back to me....but alas, I decided to be patient and wait the week. By the following Wednesday I had not been called, so I had the day off and decided to actually go to the shop and see what was going on. I came in around 11 am to inquire about the dresses and why it had taken a week to do anything. The woman had the audacity to use the excuse "well, it only 11 am on Wednesday, the day's not even over." She wanted to take my number and contact me later, which I did not accept and asked her to call the company while I was there with her to find out where the dresses were. She "supposedly" called and assured me that the dresses were complete and that they would be here within 2 weeks. 3 weeks later, still no dresses. I had my mom call, which someone at the shop hung up on her, and my matron of honor call the same day at the 3 week mark, and they were given 2 different stories on the status of the dresses. At this point I reached out to my wedding planner, who assured me that not having your dresses that you ordered 7 MONTHS AGO yet, is concerning and we may want to look into a back up plan. She also said I was her THIRD bride to have a problem with them. I then spent another $1000 to order new dresses from a department. The dresses finally came in 1 month prior to the wedding, thank goodness. However, this is not the point. It took an inordinate of time for the dresses to come in and the stress that it put on me was not acceptable. When I confronted them when I got the dresses, there was no apology. The "manager," (I use this term loosely as she clearly is not managing anything) only said "well, the dresses came in, didn't they." Again, WORST customer service EVER!!!
Bad service twice myself...First phone call never received a call back after leaving a message. Same thing happened a month later and even the manager wouldnt call my wedding planner back. I have been back to the store to try on my dress and the girl helping me and "Rose" were talking about me behind my back while i was trying the dress on!!! Unprofessional and rude!! When asked about my dress' status my wedding planner was told that they are more concerned with up coming weddings and since mine was next year we shouldnt be concerned. Not getting alterations here and not even picking up my dress when it arrives. Im finished with this place!
03/08/2012Provided by Citysearch -
In June of last year I ordered my bridesmaid dresses for my wedding. They lost credit card information, mixed up the wedding date, gave wrong information to my wedding party and mixed up dress sizes. After several calls on my part, the order was finally placed. Dresses came in and two were the wrong size.
Forward, 6 months later and I am a bridesmaid. Its a week before the wedding and I am just now getting my dress. They blamed the bride after they told us they would be in a month before the wedding. But with 7 bridesmaid and a bride all hearing the same information, doubtful.
I have never had such a bad experience in any establishment in my life. I signed up for city search just for this review. That's how bad it was....Brides... save yourself, go somewhere else.
08/01/2011Provided by Citysearch -
Rude, rude, rude, There are no other words. I cannot get over how unprofessional and nasty the employees at this store are. Not only did they make nasty comments about me wearing a size 8 implying that was sooo big, but when they got the dress size order wrong and promised to fix it themselves with alterations the seamstress was so rude to me she left me in tears. The manager watched the whole thing. My husband called the store and her response was she ""was"" going to say something but saw that I was upset so just let me leave. That's not exactly good customer service. You'd be better off going to David's because their employees are much more friendly. I'd hate to see the way the treated someone that was actually plus sized.
11/04/2009Provided by Citysearch -
I am surprised to see the negative comments. Demetrios has been amazing and very helpful! I am getting married in March and I have been to every bridal store in Tampa and none of them can compare to Demetrios. Their service is GREAT and they are very honest...if the dress looks good it looks good as well as if it looks bad they will let you know. Not like other stores that SWEAR that everything you try on IS THE ONE! Demetrios by fair is #1 in my book!
09/25/2009Provided by Citysearch -
I am shocked at the reviews. ive been working with kirsten since july. my wedding is in october and she did everything should could to help me out. it takes 4-6 months to make a dress. well she had to rush it and took half of the rush fee off. plus half off my veil and knocked the dress down quiet a bit. kirsten was the greatest help in the world. i go for my second fitting this weekend.
09/22/2009Provided by Citysearch -
Do not order anything from this place. I ordered bridesmaid dresses in May for my Oct. wedding. It took me 1 1/2 months to get a swatch, even though they supposedly ordered it 5 times, I finally went in there because i still wasn't getting the swatch every time i called and one of the many rude-(i'm being nice) girls there went back and pulled a 1in x 1in swatch off a catalog.
They told me when ordering that the dresses would coem in in late August. Well , now its late Sept and they still are not in!!! I will tell EVERYONE I know not to come here!!