Air Masters Of Tampa Bay Inc
4830 N Florida Ave, Tampa, FL 33603
Service at it's Best
Fax: (813) 234-2209
On the corner of North Florida Ave and Louisiana just south of Hillsborough Ave.
Air Masters of Tampa Bay
Parking: Self, On Site
Wheelchair Accessible: Yes
No coupons available
Not Honest or backup their work. We had service prior to the holidays on our AC unit. Technician said everything was perfect no issues. We hosted Christmas for 15 people and our air stopped working. They came back out said nothing is wrong and charge me an other $100 dollars for the service fee.
They do not know what customer service means - I strongly advise not to use them for anything
One week, and $10,000 later, we still did not have a working A/C unit. I have never been so disgusted and outraged with a company. Air Masters repeatedly ignored our phone calls, did not respond to our messages, and left us suffering in a home that was up to 92 degrees AT NIGHT. First, they sent out technicians that were not properly trained, and they set up the unit incorrectly. They eventually sent someone out who knew what they were doing, only after we called them nonstop for days. This technician could not stop shaking his head while he was looking at the mess that these amateurs had left. How is this acceptable? It shouldn’t take a week to install an A/C unit in a single family home. I may have been placated if the owner had returned my phone call to discuss all of this, but he had better things to do. Unfortunately for him, I will be posting my experience on every aspect of social media that I can get my hands on.
I have used airmasters for more than 10 years. Both the regular maintenance and emergency repair service are as responsive and thorough as one could expect. Before trying air masters I spent two years changing air conditioning maintenance and repair firms. But since 2006 airmasters has been there with quality Service that they stand behind. I highly recommend them.
Excellent. I live in a condominium and doing any format of construction or installation more difficult than usual. The job was finished according to budget and the employees were friendly, knowledgeable, and accommodating. Finishing the job was one time, but how it is finished puts you in a different category. That's why I am giving 5 stars and that's why I would recommend Air Masters to others.
Just a note to say many thanks for being such an great company. I am impressed with the professionalism and demeanor that Air Masters has shown, We have a had a number of issues with our a/c, but the techs were able to get the system working correctly. Thank You for helping me with my a/c.
I had them come out to my home that I recently purchased. The air condtioing system stopped working about a month into is living in the home. Matt Larson came out to give us am estimate to replave the system. He was wonderful. The install went smooth and the office staff and the installers were wonderful.
All I can say is WOW. Linda was unbelievable. I had 4 people out giving me estimates prior. I learned more from her than I learned from the 4 prior people combined. She was there to start the installers off, she was there mid-day to check on them, and she came back out a few days after to check the completion. Thank you for a job very well done.
All I can say is WOW! Linda really knows her stuff. My husband was shocked at her knowledge. She was there at the start of the install, she came back after the install with our warranty documents. She found a minor problem that she sent the installers back out to fix. Then came and checked the fix. I consider this start to finish service. If you call Air Masters, ask for Linda, she will take care of you %100.
Please convey my compliments to your staff. I had the pleasure of working with Matt Larson who showed great professionalism and amazing knowledge regarding air conditioning and heating. He was very respectful of me and my home and kept me informed on everything that was going on. I would also like to recognize the rest of your staff that worked with my son while I was on vacation. You all exceeded my expectations during the install of the new zone system and rehanging of my existing air handler. The great customer service and work ethic of your employees was noticed by both me and my son. I appreciate the hard work and going the extra mile; it made the experience pleasant, positive and stress-free. It is not often I meet such good and genuine people. I just had to take a moment to thank such great employees. I will recommend your company without hesitation to anyone I know that has air conditioning/heating problems.
We appreciate your feedback, your kind words for Matt Larson, and your business. Our goal is to provide exceptional service on every call.
My husband and I had Air Masters of Tampa Bay install a new unit at our home. The comfort advisor Matt Larson was polite and knowledgeable. The installers were amazing. They were courteous and respectful. They kept my home clean during the install. We are loving and enjoying our new Trane ac unit. - Wanda A.
The Air Masters team members that replaced the aging air conditioner and furnace in our home with a new Trane system are to be commended for delivering exceptional service while displaying superior knowledge, professionalism and courtesy to my wife and me.There commitment to quality is without peer. Their courteous salesman Matt Larson is the most knowledgeable air conditioning specialist we have met. The installation team included Rey, Antonio and Jorge. All three men are first class technicians. They were prompt, polite and courteous. They thoroughly cleaned up the service area and their completed work is impeccable. Thanks Air masters of Tampa bay David F.
I contacted Air Masters not to purchase a new system, but to fix all the problems I had with a previous install. Air Masters came in and performed so many tests and found so many issues with the prior install. They were thorough and explained each test performed and showed me the results. They were explained in a clear way and made complete sense to me.
So, now that we found all the existing issues, how did the rest go. They showed up right on time and started to work immediately. They first trip had two of their techs and they were both very polite and did not mind me watching their work so I can learn some things and also my numerous questions. They answered them completely.
Their work was extremely clean and professional. The quality was impeccable and everything that was redone looked perfect. The basically had to remove the entire air handler and rebuild all the areas inside the closet, re-route duct work, install new attic parts, etc.
I can honestly say that they did a great job and were very professional. The house was left completely clean after and they definitely made what was a horrible experience with my original AC company into one that was pleasurable. Definitely go with Air Master from now on!
I would like to extend my thanks and compliments for the work provided by Antonio Gaston and his assistant Eddie during the installation of the new A.C. unit at my home, June 22, 2012.
They both arrived at my home as scheduled at exactly at 8:00 a.m. and politely and professionally introduced themselves.
They explained what they were going to do, where they needed to go in my home to get it done, and asked if I had any questions.
They then began work immediately setting up their truck and equipment, and checking out what unit and equipment I had that they were going to remove.
They presented an image of experience and confidence and quickly established a plan of action and moved efficiently to set up.
Throughout this process they laid down tarps and other sheets to protect my flooring and home, and were always respectful when they had to enter a new area or needed to use the bathroom.
Antonio set up the work to be done and kept both he and Eddie busy throughout their stay. I never saw them standing around or wasting time, and they seemed to move well together and independently.
It was very hot and especially humid that day yet they moved quickly and carefully to dismantle the unit in the attic, and to quickly set up their work area up there before it became too hot. Very Smart!!
They graciously and respectfully accepted offers of cold water or Gatorade, yet did not take advantage of the situation. They were always very respectful of my home and property.
They answered my questions willingly and respectfully and with easy explanations so that I understood what or why they were doing things.
They didn’t like to make small talk yet were patient and easy to talk with if I had a question or interrupted.
They were conscious of keeping the area clean, both around the attic entrance, in my garage, in my yard around the condenser, and in the driveway around their truck.
They were also mindful of safety and hazards as they worked with heavy equipment, sharps, electrical panels, chemicals, and tight work spaces in the attic.
Once they completed their work Antonio reviewed with me some of the operating tips and instructions, explained the paperwork, and was very thorough in ensuring I was comfortable with the new unit.
They completely cleaned the area before they left, and left behind virtually no trash, damage, or any other signs of their work other than a nice new A.C. unit!
This experience was a pleasant continuation of the experience I had with Matthew Larson, the sales consultant that initially met with me and proposed the job.
Matt also called the day before the install to ensure we were ready, and also visited the site Friday morning to ensure everything was going well and as promised.
All of these actions and little attentions to detail added up to a very positive experience with Air Masters. I will use this experience as the benchmark to which to compare future contractors that work on my home.
You have set a high standard!!
I have already been asked by 3 neighbors about the work that was done by Antonio and Air Masters and have given both very positive compliments along with Matt Larson’s contact information.
I will happily pass along my compliments and positive experience to others whenever possible thanks to Matt’s, Antonio’s, and Eddie’s work!
Thank you for a positive experience!!