I had an exceptional experience with NAFFCO overall. They did a remarkable job with our cabinets and carpet for our new home. They were a pleasure to work with from the initial order all the way through the install. Most importantly, they went the extra mile to correct a defect that occurred due to our builder not coordinating all of the plans correctly. They went above and beyond the call of duty to make sure that our bathroom was done properly and at no expense. Special shout out to Scott Enos who made this happen for us. This is a company that you can trust!
I can't believe the reviews I've read here. I wanted to have carpeted flooring installed in the common areas of my home, laminate flooring in my office, and ceramic tile in my Florida room. Bob's has wonderful selections for every budget. I'm a guy, so color coordination and style is definitely not my forte. Adam treated me with the most exceptional professionalism, punctuality, and courtesy (not to mention patience!) that I've ever received from any flooring vendor I've ever used. In fact, I can't remember ever feeling like such a valuable customer at any store, anywhere! Adam's efficiency and competence are beyond reproach. There was no hard sell. Adam's focus was to provide the highest quality flooring at a price that fit my budget. Thank you Adam, and and thank you Bob's Carpet Mart Carrollwood for an amazing service experience and for helping me make my home beautiful. I'll be a customer for life!
EXCELLENT EXPERIENCE. The workers were all very knowledgable and respectful and the prices were great. I am more than happy with the wood floor, cabinets, porcelain floor in and granit they put in. The job was done in a timely manner and he workers were clean and polite. I would recommend Naffco to anyone wanted to improve their home!
Very nice store and very pleasant service. Unfortunately the tiles I ordered arrived in a different color and the store has no exchange or return policy.
AWFUL ATTITUDE! This "gentleman" is berating, constantly tries to talk over you and correct you and basically is very very condescending. Does not like to earn your business in any way, its like pulling teeth to get answers out of him. Does not like to show samples or even tell you your color options that are in stock until you've paid a deposit for materials. It really sounds like he isn't stocking anything at all and just buying it with the money you put down, hence he doesn't know what will be available until you pay and I'm not sure who on earth would pay before knowing what carpet you are getting, thats just crazy. Ended up having to say no thank you I will go with someone else after alot of wasted time talking to him. Avoid like the plague!
I had light colored laminate installed from this store. They installed defective laminate with gray patches and a gray streak in 3 rooms and a hallway. I asked the installer what the gray areas were. He told me that was the way the laminate came to them, that if I wanted light color laminate that I would have to deal with it, and that there was nothing he could do about it. Unfortunately, I trusted his professional judgment and believed this to be fact. When I complained to the store, they had an "independent" evaluator that they PAY to come and evaluate floors. Hmm, whose side is he going to choose. He said the gray patches were from my cleaning solution (Swiffer Wet Jet.) I asked both the store manager and someone from corporate how a solution can cause gray areas to form on laminate and neither had an answer. I called the evaluator and he said he didn't know who I was (even though he was just at my house 3 days ago) and that he would call me back. He never did. I highly do not recommend this Bob's Capetmart. Do not trust them. If you have floors installed by them, make sure there are no discolorations or gaps before you give them the final check. Once you do, they do not care.