This business has let me and my family down big time. We left a mantle clock with them for repair in July, 2016 that has been in our family for several generations. Due to the disorganization of this store, the clock was disassembled and parts could not be located for reassembly. The shop owner strung us along now for 16 months with all contact having to be initiated by us for status updates. Many calls were concluded with "give us more time". Today, I am disappointed to say that the owner still has not located all parts, our family is out an heirloom and the shop owner is offering an uncompetitive financial settlement.