Was not a Outlet Store as I know them. This was a retail priced store with no reduction in price as expected from outlets.
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After being dissatisfied with a pair of squeaky shoes, my grandmother was treated extremely poorly upon attempt to return the undesirable pair of shoes. The first time she tried to return the shoes, the shoes were given an oil treatment, and after that, the shoes still squeaked. Upon attempt to return the shoes after the treatment failed, the manager declined her claim, saying the shoes had been worn too many times. The shoes had been worn only twice, once before the initial return, and once between the oil treatment and the second return. The store manager even accused my grandmother of lying about how many times the shoes were worn, and after my grandmother citing her religion as being a reason she would never lie, the store manage incredibly said these words: "I don't give a s*** what you believe" and threatened to throw my grandmother out of the store. Regardless of religious affiliation, a professional retail agent would never in any circumstance speak to or treat a customer in this way. After writing a formal complaint to the owner a month ago, no response has been received. Unresponsive management and unfair treatment of the elderly is never acceptable, especially in a consumer/business environment. My grandma left the store in tears.