I would give them less than one star if it existedThese guys are Male Chauvinists to the max.And contrary to their website, they arent the best reference on hitches, not even close. The owner, Jim, shared with me that he has 4 sons, and 3 are apparently not very responsible, but 1 is, and he works at the store. This son loves the sound of his own voice, and although he could not really find the appropriate hitch for my car (even after he spoke to the "engineering Dept" at the MFG Company), yet he refused to accept my feedback on which hitch I wanted to use.After he ended up ordering the same hitch I had already told him about, more disrespectful treatment and a propensity for reorganizing the truth till it was barely recognizable, I decided not to do business with him, and moved on.Also the shop is filled with odd collectibles, none the least of which is a bunch of scantily clad Barbie dolls, in some questionable poses.I would say women in particular should stay away, but to be honest, my husband found these guys and their whole routine equally distasteful.
Great customer service, Good quality product and install. Very knowledgable. I am pleased and will be going to them for all my trailer and hitch needs. :)
I received a text message with delivery time from 8AM to 8PM on the next day Friday, on the end of the day they called around 6PM and said that the truck was broken, and they could not delivery it. Mad to waist a day but understood, they set a new day, Monday, at this time with a small window 11AM to 4PM, well they called at 4PM and said they would be arriving at 7PM, well another day at the house waiting for our baby's furniture, around 7PM they called and said they would not be able to delivery it again, when I asked if they could delivery it on the next day they said, "Not sure when it is our next availability, I will get back to you tomorrow". Of course I was mad and said, WELL, MAYBE I WILL CANCEL MY ORDER, and the rude lady on phone said "well it is a favor for us, that way we don't have to delivery your furniture". Not sure what to do! I will try to pick it up tomorrow at their warehouse and update this review. Please everyone stay away from this business!
This business SUCKS. Was supposed to have a refrigerator delivered Friday PM. Had to take a half day off to unload everything, NO PHONE CALL, NO DELIVERY. This company SUCKS.
I discovered that the owner is not a "people person" when I was treated rudely at the desk, but I can excuse such things because it's Ok in my book not to be cheerful every day. Shoddy installation is another matter. I had to pay extra for the wiring harness and I expected that the wiring would be properly routed under the vehicle. The installer told me that my vehicle (2015 Subaru Forester) didn't allow for wiring underneath and that I would have to use the wiring from the trunk. I told him that I didn't like the idea of closing my hatch on the wiring harness. He shrugged and said “that’s just what you'll have to do". When I had time later, I looked in the trunk and within seconds was able to identify the rubber grommet that the wiring should have been passed through. It took me less than five minutes to run the wiring properly. They didn’t offer any discounts and weren’t particularly cheap, so I can’t recommend them after an install like this.
The car I bought was a ok car for the price but the process for getting my tag and title done was the worst. it took them forever to get it done. I had to get a second temp tag and that expired as well, then I'm told I can not get a third. I now can no longer drive the car I have paid for because of their mistakes