Love the wings and the food
Tables not clean. Workers yelled across the restaurant to each other and to announce orders. Whopper had a hair on it between the bun and the wrapper.
Ate at the bar. Has multiple TVs with different sports showing. Bartender attentive.Ordered the quesadilla burger. Tasted good. One of the slices of cheese still had the paper on it though. Manager came out and apologized.Having paper left in my food really killed the meal. Service was good and the flavor of the burger was good, other than the paper in it.
It took them a few min to notice that I was standing there waiting to be seated. It seemed like it was a long time waiting. They finally came and seated us, I noticed as I was walking into the lobby I seen that there was a large amount of dirty tables where she was taking us. We walked past the cleaner part hopping the she was going to seat us there but no she seated us in the dirtiest place in there. IT WAS GROSS!!!! So I decided to stay for a min but very discussed on where we were sitting. After 5 min or so I finally seen a waitress and got us a drink another 10 min go by to take our order 5 min go by waiting in my bowls so I got up to go make my bowl and the bar was such a mess. It looked like they haven’t paid no attention to it all day. It literally made me lose my appetite. It was gross. I just went and put my bowl down on the table and left. I doubt I’ll be going back anytime soon.
EXTREMELY POOR CUSTOMER SERVICE.Placed a take out order, arrived to pick up the order, no one at the counter. Called the restaurant while waiting at the take out counter, and did not get any help.Walked to the front of the restaurant and asked for help and was told I need to pick up the order at the bar. Explained that the order is sitting at the take out counter and not at the bar. Was told again to go to the bar to pick up the order and then walk to the other side of the restaurant where the order actually is.Became upset and asked the hostess to cancel order then called and spoke with Manager, Dave.Manager basically states that it is my fault that I did not pick up the order. Manager says I should have asked to speak with him while at the restaurant. Manager begins making excuses and analogies and states he is not speculating at the type of work that I do while actually speculating. EXTREMELY POOR CUSTOMER SERVICE.
Just visited last weekend for the first time since they changed their menu and their scope from being a "farm to table" different menu every week restaurant to more of an Americana sort of predictable dining experience. And while I miss the funny adventurous menu, it's now the sort of place I can take people without worrying if they're going to order head cheese and not realize that that dish isn't actually cheese (google it...). Gone are the days of ordering something there only to either be very surprised (in one way or another) at your flavor experience. So: This time around everything was excellent and they actually had ketchup! The staff is cool, and it reminds me of a college town sort of restaurant except they seem to take it all very seriously even though it's become more of a burger and roast chicken place.Craft beer selection is good, wine selection my wife thinks is fun (I don't know anything about that) and overall I really enjoyed the new "Refinery" even if in many ways it's the same. Sitting upstairs on the patio in the nice weather at sunset is a bonus!
A good, non-chain southern BBQ place, but with more of a Kansas City style BBQ, very authentic, seems like it's been there for years. Quite often its packed but I've been able to walk right in, get a table and sit down to ribs in a matter of minutes. Service is great, all the staff seems like family or that they've been there a long time. Their BBQ sauce is also quite good. The chicken is great and cheap with two sides, the sausage is respective southern style and good, and the ribs can be either just good, or very good. On the other side: Pulled pork is bland. And the beef (may not be served anymore) was very dry and bland, I pretty much couldn't eat it and it's not recommended.Sides are simple and passable, the sort of stuff that you'd expect at a southern potluck, which I rather enjoyed. Desert, the Apple Cake with vanilla ice cream is excellent. So: Good for ribs and chicken, and sausage, sides are simple but good, but other items on the menu are passable at best. Why would you want something aside the ribs anyway?
Just before a Mom & son movie night, I stopped in at the request of my son. I decided to order my daughter some food as well so my babysitter/neighbor wouldn't have to make her something in case she got hungry. There was a misunderstanding between the server and myself. He probably didn't hear what I said and I had never ordered a kid's meal before. Nonetheless, I noticed the cashier, Teresa, had an attitude and was instantly rude towards me. Surprised by her reaction, I was irritated and just wanted to leave at this point so I could stop back home and catch my movie. A manager came over and tried to rectify by crediting me and comping my daughter's meal. I am big on customer service and write far more positive reviews than negative ones. I am that person who calls managers to express my gratitude and appreciation for their employees. I am adamant that how you treat and speak to your customers can make or break you as a business. Teresa may need a little assistance in this area. Overall, the manager saved the day and I will be back because my son loves Chipotle!
Best Sports bar! Fun atmosphere, cold cold beer, all kinds of TV's, delicious wings! Will be back for sure!!!!
The dinner has fresh food served daily. Greek salad is wonderful. Atmosphere is great and so are the people. Inside or outside seating.