After hurricane Irma they responded to my needs very quickly. I have been so impressed by the customer service.
As a new homeowner I was not familiar with all the workings of my pool. Jack my pool tech, took the time to explain how to turn on my pool and how to drain it if e got to much rain. I felt very comfortable with him handling my pool. We also explained what chemicals he would be using and why they were important. I must say it's nice to find s company and its employees who take the time to get to know there clients and make them feel important.
This is my 3rd month of service with Gulf To Bay Pool Service. I bought my home in March. My pool was a absolute disaster. I thought it would have to be drained. They said they would get my pool back in shape and fit much less then the cost of draining and refilling. Well they were right. They saved me a $1000 water bill and the pool looks great. Now they come each week and I am just blown away at how this company operates. Honest, reliable and affordable.
I have never been so impressed by a company. There customer service is second to none. They not only promise a great job. They prove it!
I was extremely impressed with the friendly professional service man who came to my home. He was efficient, thorough and polite. He stayed at it until he got the job done, picked up and put the old parts in the trash and answered every question I asked. He explained some things I didn't completely understand about my equipment and was a pleasure to work with, as was Bonnie, the owner, in the office. I called on Thursday and had an estimate that day, the work was done on Friday and now it is Saturday and I am ready to swim ...If there are any problems I will follow up but I seriously doubt that there will be. Mr.Garcia really knew what he was doing. He also didn't come in and try to get me to do a lot of unnecessary extras. He showed me anything he found explained it and got it okayed before going ahead. I would highly recommend Michael's Pool Service...Honesty, friendliness, and knowledge...what else can you ask for.
I wish I could give ten stars. My pool has never looked better. My tiles sparkle, the chemicals are perfect. Just a great job all around.
This company was hired to clear up a Green Above Ground pool for which they charged 400.00 as they said it was an all day job although they were here no more than 4 hours. They did not complete the job by replacing the filter (although customer supplied onsite) and was told to call them when the pool was once again completely filled - Called 6 times and left messages but have not even had the courtesy of a return call. Also an article of pool cleaning equipment mysteriously disappeared as well. Since the filter was not changed and I hired them as I am a senior the pool is once again turning green although not near as nasty as it was. It appears that the algae seems to have died as it has turned brown but will have to confer with the nearby pool supply store nearby whom I have used constantly to find out the best possible route to take. They will be reported to BBB as well and passing the word of their inferior honesty and professionalism for which they made sure they cashed the 400.00 dlr check immediately upon leaving my home.
Gulf to bay pool service has been great since day one. I have tried so many other companies with average to terrible results.But the crew here actually put in the effort.It's great to see companies like this still exist.
I have been using Gulf to Bay Pool Service for almost 2 years and I have never been happier. I can honestly say they are the best pool service I have ever used.
Hands down the best pool service in Tampa bay. I wish I could give 10 stars. Mike my pool tech is amazing. He is so helpful and does such a great job!