I used Creighton Awning about 12 years ago and they did an outstanding job and the awning looked great and lasted 12 years. Fast forward, I called Creighton to replace the original awning and the sales person came to my house measured and sent me a quote. I was told the job would take about 8 weeks. They took my money (half up front) and 8 weeks went by so I emailed the sales guy. No responses… emailed again, he emailed me and said he would check with the factory and get back to me. Guess what, he never got back to me when I emailed him again he responded with “Nothing yet I will keep in touch”. I emailed him back and ask for more details because “Nothing yet I will keep in touch” doesn’t work for me. The next time I heard from him he was asking for the remaining balance of the job. He basically blew me off. 10 weeks later they finally came and installed my awning. During the installation I noticed the seams were glue not sewn like the first awning. Worst part the glue was all over the seams and looked terrible. I was told nothing could be done. I emailed my sales guy and told him I was not happy. Guess what, silence, my good old sales guy pulled the silence treatment once again. I guess he gets complaints all of the time and figures if he does not respond and does not have to deal with it.Bottom line, these guys are not focused on customer satisfaction. Most likely they are a small company and don’t have the resources. I now know why when you sign their contract you will see text that states if you don’t pay you’re responsible for Creighton’s lawyer’s fees to collect. I’m sure this language was put in because I’m not the first unsatisfied customer. I would not recommend Creighton based on their lack of customer service skills and low quality products.
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