I have worked with Erin Pooler and "Reliable Screen Repair of Tampa" for at least 5 years. Although we don't have a high demand for enclosures and repairs, in the past they have always put the effort in to take care of my projects. Unfortunately "UnReliable Screen of Tampa" failed to perform and complete a simple enclosure repair and door replacement for one of my clients last Friday, November 3rd, 2017 and refuses to return to complete the work. They failed to meet the expectation. They failed ot return phone calls, avoided communication until called out to terminate the agreement and lost what was previously a very happy customer that referred them to others.They were given reasonable opportunity to remedy and refused. Erin, Storm Damage is temporary and someday the work will slow down. You will regret not taking care of all your clients equally and living up to your claimed company name. Feast while you can, its short-lived!
They have cancelled one appointment and a no show for the 2nd appointment. Have called and e-mailed no response. Going with another company now that I have wasted two weeks with these idiots. Nothing reliable about them!
Reliable Sceens is anything but reliable. I scheduled repairs almost a month out only for a no show, and I had to call them to see where they were and if they had forgotten my appointment. 2 hours later the owner, Tom, called telling me they were still working on their job from the day before (not that he would call me the day before that they would be late so i wouldn't waste the day home from work!) and wouldn't be able to "fit me in" until late in the afternoon... Instead I came home (after asking they don't do any work at my house while I was not there) the two workers cleaning up. Only they didn't finish the job, and had I not walked in while they were there to catch the mistake it would have meant yet another day I would have had to miss from work! Reliable = Unreliable.
Good service, very accomondating and reasonable pricing.