I have received great service from this location and its team since they have opened! They helped me ship furniture and process Amazon returns. I have always experienced a positive attitude and willingness to help.
Absolute horrible customer service. Rude and disrespectful employees. The store, although says it offers free insurance, makes it impossible to honor a claim. I had a package wrapped at the store, which was poorly wrapped, and upon delivery the contents were damaged. Attempted to file a claim both with the store and UPS Store corporate offices and for three weeks given the run around. Nothing good about UPS stores and will never use them again. Please take this as solid advice and avoid that store at all costs. The FedEx store is nearby and provides so much better customer service and care.
I had a problem with UPS rescheduling a delivery. Instead of making an attempt to redelivery it, the local office sent it back to the original sender. I spoke with the customer service department, 3-4 times and the problem was still not resolved. Then I received a call from the corporate office and now the package is on it's way back to my house. The corporate representative was very professional and courteous, and assured me that the package was being returned as fast as possible, and that I will receive a refund for the shipping.
STAY AWAY.!!! Cant express that enough. Management is so unprofessional. Hired on thursday, worked, came in friday worked, told to come in early monday. Got a call monday morning from the staffing agency saying dont come in anymore, they decided to hire back the guy who quit and i replaced, after i just went out and bought new clothes for the job with money i didnt have. They didnt even have the balls to call me themselves. COWARDS. If your thinking about working here DONT.!!!
Just made my first visit to this store, and I love it! So friendly, and efficient. And I was escorted to my car, under an umbrella, as it was pouring rain! Rare to find such service anywhere!
I have never wrote a review, but this time I could not help it so I had to: This is the most horrible experience I ever had in my entire life, do NOT go there, the manager/owner is a very dishonest and horrible person. go anywhere but this store.
called for quote ,at 3:30pm on Friday, then after invoicing customer, went to ship , Saturday morning and the shipping was 8 dollars more and the packing was 10 dollars more, same measurements, weight and location, bait and switch or incompetence? Either way took my shipping elsewhere
Kevin Hodge does an excellent service and at a very reasonably priced cost.He IS my air conditioning guy from now on.