We had this company do an office move. They arrived 5 hours late. During the load our furniture was damaged. When the trailer was loaded they asked us to pay for the partial move and said we must pay for 3 workers. One of the gentleman that arrived was very experienced and the other 2 were not. One of the 2 helpers happened to be a pregnant female. She did nothing because she was 1. Unable to lift anything and 2. Outside smoking the whole time. The female helper happened to be the girlfriend of the 2nd inexperienced helper. When they asked for partial payment I explained that we did not receive 3 helpers we in fact only had 1 and a half. Jason said he understood and said that he still had to charge me and that the owner would call me the following day to adjust the rate. The owner never called me. At delivery the men dropped the my desk off of the truck. Then they still brought the desk into the office and dropped it into a window again damaging the desk more and shattering a window.
I trusted these guys to move and re-felt an 8ft pool table and it was totally botched! My pool table was damaged due to careless disassembly and moving, the felt was damaged due to using the pool table slate (with new felt on it) as a work table and they ran out of felt and had to STAPLE pieces together on the bumper! The pockets are crooked and to top it all off, after more than a week of attempting to work with them and give another chance to come out and fix it, I was told by them to "call the bank and get my money back". Ridiculous! If there was a 0 star I would give it!
This is our first time booking big reds moving company and it was a wonderful experience. Jason was really good and did a great job. We would definitely call big reds movers again if needed.
Ahead of schedule, properly wrapped and packed everything and delivered ahead of schedule. Professional staff and work. Highly recommended.
Heath and his crew conquered a heavy move. Our next move will be with Brains and Brawn hands down.
Great moving experience... They showed up on time (actually, a few minutes early), the guys were very polite, efficient, worked well together, and were very organized and careful in how they wrapped my stuff and packed the truck. When unpacking, they were very careful and asked what room to put everything in. The whole process to move a 3-bedroom place plus a lot of stuff in storage took less than 5 hours. The owner or manager was very good about returning my emails, and he called to confirm the appointment and make sure they had the correct tools. He also called to let me know when they would be arriving and to make sure that the guys were doing a good job. I was nervous because of a co-workers bad experience with this company a few years ago with a Groupon deal, but it appears that they have gotten their stuff together and are doing very well.
HORRIBLE. CANNOT RELY ON. Called weeks in advance of when I needed to move and gave all my information; called a few days before the move to just double-check to make sure that everything was good to go and THEY HADN'T EVEN PUT MY INFORMATION IN THE SYSTEM WHEN I CALLED WEEKS BEFORE. If I hadn't called to make sure they were coming, I would've been without a moving service... well, I shouldn't even bothered, because I had to call another moving company last minutes on the day I was moving at 8PM because these jerks didn't even show up! DO NOT USE THIS COMPANY. WORST SERVICE.
These guys are great, they really saved me and my family, moving was just too tough for us so we called big reds moving to ask if they could come help us move, they came the same day! They wrapped everyting fast and and they are very curtious movers, they even moved our piano perfectly which i had no idea how to move my mothers antique piano. These movers were great, I will use them next time I move.
They were able to fit us in for a last-minute move, were extremely polite, hard-working, respectful of belongings, and arrived on time. I would definitely use them again & recommend others do so!
Big Red's Moving was professional and courteous when presented with the challenge of moving large furniture through the narrow space of my antique doorways. They took special care while moving furniture across newly finished hardwood floors. One member of the staff has more than 20 years of experience and anticipated any complication that may occur. I would recommend their services to my friends.