My entire car renting experience with Alamo is always First Class! From the time I picked up my car to my car return, the people I encountered were professional, kind, and knowledgeable. Alamo is my choice of car renting companies and I highly recommend them to anyone interesting in a wonderful car renting experience.Tim B.
I've never had a bad experience renting from Enterprise! The customer service is great! In fact--I got a bit moody at one point because of an error on my part...the counter person handled it with grace and brought me back to a peaceful place for seeking resolution rather than fussing about something out of their control! THAT's good business!
Was given the option to get the refuel special.. Was told if I brought car back on half a tank the refuel option would be dropped off and not charged however they charged me anyway.
Enterprise didn't have the midsize I reserved and kindly gave me a full size since I was driving so far. When I returned I left my SunPass toll transponder in the car. Enterprise kindly found it and kept it until we could go pick it up but they were careful and made sure I had the transponder ID #. Such a convenient site for car rental and a great staff.
The Tharpe location did not provide the vehicle I reserved and instead of trying to put me into a higher class vehicle for the same price they put me into a minivan that had some red dried drink that was spilled everywhere. When I tried to argue that they should upgrade me at no cost to another vehicle on the lot they told me I could wait until tomorrow. Will not go back.
Always friendly staff. They upgrade you when they can. Cars are in great condition and very clean.
Great, prompt, professional service with a smile. Took our preferences into account when obtaining the vehicle for us to rent based on their availability at the time. Return service was great, too. Quick, friendly and made it easy. With respect to location, it is pretty crowded and vehicles were crammed and confusing when returning and trying to find parking. Perhaps it's time for a larger location with more stream lined vehicle access upon entering and exiting the drive areas.
As a retired business owner I marvel when I encounter an organization that is able to maintain a family owned persona as it grows beyond family. Enterprise does a wonderful job of hiring and training staff members. Everything exceeded promises and expectations and I was treated kindly by everyone. in particular Michael, Megan, and Riley were each thoughtful and engaging.Thanks, Jim Groot
Customer service is bad. Tried giving this location a chance but have had a bad experience twice. Did not get the car we wanted and the car we got smelled like smoke. We just go to the airport from now on
When I first start renting a car rental for the location customer service was great the last two rentals that I got were vans they were dirty on the outside as well as the inside. I'm going to try another location to see if they are better if not I will start using another rental company-Tallahassee/Blountstown location sucks!!!!