2401 W Pensacola St, Tallahassee, FL 32304
Specialties: Dogs & Puppies, Puppy Sales, Dog Sales, Fish & Invertebrates, Birds, Amphibians & Reptiles, Cats & Kittens
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Every time I've been in Carols I've left with a smile from cheek to cheek. I always go there for all of my aquarium needs and even questions. Every time I've been in I've only had more than great customer service as all the staff that work in their area seem to be well educated and armed with personal experiences in the department they're in. I've asked questions as a newbie, borderline off the wall to specifics in random conditions and I've always gotten a excellent answer that has gotten excellent results. I suggest Carols to anyone who has any pet needs as a first stop because if they do have it, it's almost certainly cheaper than the big retail and if it's not than its close. I've never had any bad experience any of the countless times I've been. And as I've asked around, Carols Critters is a long time established business that has ALWAYS been a under rated business that should get way more credit for the excellent service they provide. We all love you Carol and all your Critter staff!
I've been to this store many times and never had a problem. The employees were helpful and friendly. I've literally spent hundreds of dollars there. However, last time I went there is the last time I will ever go there again. There is one girl with dark hair who has worked there a long time that is very unfriendly to say the least. I bought 3 medium rats to feed my snake and when she started stuffing them in a box that was 4in x 4in x 6in I asked her politely if they had any extra boxes from their stock. She comes back with a box that is literally 20.5in x 10.5in x 10.5in. I though wow that is a big damn box right? But I thought maybe that's the smallest she could find. So I payed and we left. On the way out all the boxes from their fish were stacked outside the front door which is where she went to get my box. I noticed that there were several that were easily half the size of the one that she gave me. I thought well ok I'm not sure why she would do that. Then when we got home I opened the box to find that not only had she given me the most gigantic box they had she had left the Styrofoam shipping box in if from their fish along with the black trash bag that lined it and all the empty bags that the person who had opened the fish that day had thrown in there. If this girl is so jaded about helping customers she needs to quit. Anyway it's a rinkey dink little pet store with a small selection and everything is over priced.