A very friendly and professional services are always available at any location, I have been a long time customer of the Monticello branch for over twenty u
4605 Post Oak Place DrHouston, TX 77027
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It is impossible to contact them by phone, email, or even by regular US mail. I have tried all 3 to find out the balance of a loan, and they refuse to respond. They want customers to physically go to them at their convenience like it is 1800 and the phone has not been invented yet. Absolute worst bank in town.
Shoddy workmanship. Poor supervision. Poor clean up. Had a State of Florida contract for tie-downs and did more damage than work. Left house open to rodent infestation. "E-Mail Business" link does not work. "Website" link re-directs to indiscriminate sites.
I filled with them it's says my check was sent out July 22nd and. Mailed out August 8th I have yet been contacted if anyone knows the contact info please let me know it if not I will be contacting the police.
Eugene Nguyen sat with me for over 30 minutes this afternoon. He worked through my entire financial situation with me; he was so patient and honest with me. I couldn't ask for a better banker! Thank you so much! Highly recommend
This location is closed. This is no longer a valid location. They need to remove this from the directory.
Not a good bank, so keep looking
I would just have to say that I have never experienced more incompetence than at the trust company at this bank. The trustee we were assigned couldn't do minimal accounting or administration despite years of experience. They claim to have great customer service but forget basic courtesy such as returning phone calls. If you dare to try and push back so they do their jobs the response is retaliation and abusive behavior. I wish I was exaggerating but I am not. Obviously at this time I wouldn't trust them to care for a loved one, nor would I suggest placing any amount of money for them to manage. I hope someone from the Ausley / Smith families takes note and makes some changes. Some of your staff are doing things that reflect very poorly on everyone at your bank and it needs to get fixed.
the business has poor communications and poor customer assistance. they are uncaring and heartless!