I have had the same experience another gentleman has had with this company. Back in March 2018 I contracted with mt to build a transmission for my son’s mustang. They gave me all kinds of assurances about their ability. After a month I started calling them weekly about the status. No one in the company never knows what’s going on, the owner is altra sensitive and will refuse to talk to you when you show frustration with their lies. After two months going back and forth with them they finally gave me a shipping number. When I found out it was a bogus shipping number I finally ask for my money back. It’s a few days before July, 2018 and I still have not gotten my money or a transmission. They did email me a receipt for credit back to my card, however the receipt had no credit authorization code so I never received money. This is the type of games they play, bogus shipping numbers and bogus credit receipts. My next step is to report them to Florida’s AG office and law suit. Don’t send this company any money until you get legitimate shipping number. As a matter of fact I would not think of doing business with them. Run very fast and find another company to source your transmission needs. The positive reviews I have to assume are family members and close friends, based on my experience with them. In the five months I have been in correspondence with them I don’t think they told the truth about anything. First rate company’s own their mistakes and don’t keep customers money. Third rate company’s blame the customer don’t take responsibility and keep your money without delivering product.
1910 S Monroe StTallahassee, FL 32301
From Business: Busy Beavers is equipped to take care of all your auto and transmission repairs. We are locally owned/family business serving Tallahassee and surrounding areas fo…
2516 W Tennessee StTallahassee, FL 32304
From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, ove…
My son's transmission was making some noise when he first started up. He took the vehicle to Tallahassee Transmission, expecting a big repair bill.…
On March 30,2018 I paid Man Trans LLC of Florida for an NV4500 manual transmission for my 1984 Toyota Landcruiser. The transmission was being built by Man Trans, LLC and was to be shipped upon completion. The invoice was paid on March 30, 2018 in full for the amount of $1,625 for delivery in 2 weeks or less as promised by Darrell Moore, the owner, as he stated. As of today, May 27, 2018, Man Trans has failed to deliver anything but excuses. I have asked for a refund due to the fact that it's taking over two months from the point that we started the conversation. In that two months, I have exchanged emails back and forth checking on the progress of the build but have only been met with excuses and zero product delivered. As of May 15, 2018, Mr. Moore sent a receipt of refund. However, the refund has not been batched which means that Man Trans is holding the refund and refuses to release it. I have reached out to their credit card processor, Elavon, as well as my bank, whom both have confirmed that no refunds have been made to the credit card that I made the payment. I have already disputed the charge on my credit card, but have yet to receive any monies. Mr. Moore now refuses to talk to me on the phone when I attempt to check on the status of the refund. The front desk personnel that I've spoken with state "it takes up to 30 days for a refund - talk to your bank - it's not us" as if they are used to these things happening. They will call me a liar and everything but a human being - they already have.. I have the proof of all of our correspondence and the transaction history
They guarranteed it would only take 1 week for my transmission to fixed and sent back to me. We own a business and the transmission was out of one of the work trucks. We scheduled upcoming work around being down a truck for a week or two at most, however one week from mantrans turned into over a month of excuses, lies, being told it was on its way back just to find out they lied again. 6 or so weeks later and they FINALLY sent our transmission back. There were other options for us to repair this transmission but we went with mantrans because of their "guaranteed one week turn around". Their deceitful business practices cost us a lot of business, and in turn cost us a lot of customers who, like us, grew tired of waiting. Being that this group is also a service based business, you would think they would understand that but they lie, promise things they never plan on delivering in a time frame they never intended to stick to, but they are quick to take thousands of dollars from you,then giid kuck getting them to answer the phone or respond to you at all. We asked how they were going to make this right, because the one week turn around guarantee they gave up front actually took 6 times longer and cost us thousands of dollars. The owner of Mantrans was supposed to call to discuss the possibility of a partial refund of our money, but of course, like the many lies before, that call never happened. Terrible, shady, dishonest business practices. This company should be ashamed of themselves for purposely hurting other business owners just to earn an extra buck.
Quick, easy and a quality product. Will use them again and highly recommend to all. Customer service was excellent and I am very satisfied all the way around with this company.
Great customer service, very helpful on the phone. Really fast shipping, and no problems with the transmission so far. I was impressed with the warranty and price, I highly recommend.
When looking online for a rebuilt transmission, I was impressed with Mantrans. Their entire approach seemed to be very well thought out: they get your VIN to ensure that you get the right transmission, they have as good a warranty as you will find anywhere, and their method of shipping and pick-up of the core unit makes the process very easy for the customer. My transmission has been in for a couple of weeks now and is working great - no issues whatsoever. I could have paid less for a transmission, but I know I would not get the same build quality, and I feel certain it would have taken a lot more effort on my part to arrange for shipping . If you need a transmission, I highly recommend Mantrans.
I am glad that I found Mantrans LLC by researching online. Transmission is up to date and vehicle operating as good as newer one after Mantrans transmission services. Satisfied customer and recommend to all individuals want to replace a transmission.
I am very impressed with customer service and follow up after my purchase. I would highly recommend to all my friends.
Extremely easy to work with outstanding sales team and product quality is superb. I highly recommend Mantrans LLC.
From past two years, I have ordered several transmissions from Mantrans LLC. I am glad to say that I am really satisfied with their services, performance of transmission and the ease of returning the core. The transmission is usually delivered within 3 days. Both the cost as well as warranty are good.