I read the other reviews and I have to say that at the 1st of the month it does take a little while to get a cab. But that is because everyone goes to pay bills and keeps the cabs tied up. This company has been in business for 27 years and I personally have had no problems with them. The drivers are friendly and the dispatcher has always been up front with me if it is going to take a little while to get to me. The drivers help me with loading and unloading and if I need assistance in a store they come in and help me. I have been in other cabs that the drivers just sits in the front and do not even offer to help. This town has a lot of visually impaired, deaf, and elderly people that depend on them for transportation and assistance to pay bills and do their running around town. The only time I have had to wait for a cab any length of time is at the 1st of the month when the checks come out. That has always been the case even when other cab companies were in town. I think the company does a good job and am thankful they are here.