Elephant Rock Review1..Unprepared for our arrival even with frequent email messages and voicemail messages & conversations.2. We would have been his only guests for two days & prepaid in advance. He was still unaware of our arrival . 3. The road to the location is steep, rocky, rutted, & washed out. 4 wheel drive would work best and again it is extremely steep (main drive). I was told afterwards that there are other ways in but never saw them & I bet they aren't much better. 4. We found other accommodations elsewhere and worked out an agreement with Elephant Rock for refund because he wasn't expecting us & I was asked to wait a few days and the money would be returned. I waited over 2 weeks from the original reservation and 1 week after it was promised and had to get a third party involved to get the money returned. 5. The website for Elephant Rock went down three days before we arrived and is still down almost a month later, which concerned me originally, along with the lack of a return calls to see what size sheets we needed to bring. I was told upon booking in May, three months before our arrival; that they were currently working on the website but I did not expect a professional business to have their site down for days. This is just an opinion and not an actual problem. I have worked in the hotel industry for many years & have never received service or lack thereof like this before. This was a Birthday Vacation and the Illinois River is extremely beautiful but I would never recommend Elephant Rock Nature Park although Rod is very personable & I enjoyed speaking with him. There are other places along the river that are very well established and provide excellent customer service.
Best place to camp near the Illinois river. Abundant trees, shade and nature. Camp sites have a fire pit and grill. My only complaint would be that the owner (Rod) and his assistant Nina were unorganized with the reservation and payment situation. They also took a long time to call me back on multiple occasions and I had to leave several messages to get a call back. Despite all that I would go back.