The first year of renting a home through Aspen was fine. They could be a few days slow on getting back to us, but things were always taken care of. Now that we were in our second year of renting, it's like everyone disappeared. Our microwave blew out, and they said it was a professional grade $600 microwave, so they would not be replacing it with the same. Instead, a guy came to look at it and order parts. We are still sitting here, over a month later, and have not heard back from the repairman or Aspen. One of the large backyard trees lost a limb. It's fallen down and is just lying there. It needs to be completely sawed off and hauled out. Now fence posts have fallen down between our neighbor and our house. Lastly, we want to be sprayed again for spiders, as well as have the lock on the front door fixed, as it's almost impossible to open in the heat. Aspen refuses to get back to us. It's bizarre. They won't email back or check the tenant portal messages. They won't pick up our calls or call us back. It's like they all disappeared for the entire summer. I'm sitting here in August with things I requested to be fixed back in May. I cannot get through to them, and I can't make a drive down to Tacoma to knock on a physical door. I'm pulling out my hair!
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We just moved out after 8 years of renting from NRB. Frankly, I am surprised at this person's negative comment. NRB was nothing short of amazing for us. Always responded quickly to anything needed on the home. We just moved out, and were happy to get all our deposit back. They did a preinspection with us. We recommend everyone to them.
I just moved in on 6/17/16. I didn't view this particular apt so when I moved in I absolutely love it. The management team is great and have gone above and beyond to get me in here. I will be here for years to come. The apt complex is very quite. Deanna.H
Tacoma property Management is the best rental company in Pierce or King county. Terrific customer service. With kens help we were able to get what we wanted.
Friendly and professional. They address concerns in a timely manner and have always been pleasant to work with.
Hard working & always ready to help!