Leave any worries or stress behind. Randy @ NRB Property Management has the knowledge and skills necessary for the job. Beautiful properties too.
15 S Oregon Ave Suite L4Tacoma, WA 98409
The first year of renting a home through Aspen was fine. They could be a few days slow on getting back to us, but things were always taken care of.…
3929 Bridgeport Way WUniversity Place, WA 98466
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We had the pleasure of renting through NRB Property Management for about two years. We couldn’t have asked for a better company to work with. Every time we had a question or maintenance issue they did their absolute best to answer and resolve promptly. We would still be renting through the company had we not moved out of state. We would absolutely like to rent through NRB again if the opportunity arises. Thank you Randy, you’re amazing! Thank you all for everything and we hope to cross paths again.
I am absolutely over joyed to be able to work with such professional & knowledgeable people in the Property Management field.The extra mile that not only the owner but his employee's take to make sure that you are well taken care of and that all of your Property needs are meet is beyond what you would be able to find anywhere else.Never have I seen anyone take such care into making sure that your Property is at it's absolute best before putting it up to be rented out. Randy treats each rental property as if it was his own property that he was renting out.I am so glad that I decided to not listen to all the negative reviews of customers who clearly couldn't communicate properly.
One of the best companies I have dealt with. Very professional and friendly. I would say I had the pleasure of meeting the owner who seems to always carry a smile on his face and a positive attitude. He assisted me with questions I had with my situation and even responds on weekends and during his vacation when I didn't plan on a response. He just informed me he had spotty cell service but would assist me anyway he could. Overall, this company went above and beyond to assist me and others I have sent their way.
Horrible experience from the start!! We moved in and our rental was a disaster. Dirty, many broken items and in poor condition. NRB was very difficult to get ahold of and very slow to any maintenance requests or emails. Icing on the cake was when an employee named Bethany told us our last payment would be prorated since we were moving out early. Upon hearing this our family made special plans to move out early. Bethany said “pay the full months rent at the beginning of the month and when you move out on the 15th, we will send you the refund from your deposit and the extra money from your monthly rent in a prorated amount because you are moving out 15 days early.” Now after moving out, Bethany and the company are denying that they ever agreed to a prorated last months rent!!! $872.50 is what NRB owes us!!! The owner Randy refused to talk to us let alone resolve the issue. NRB has a dishonest employee who is lying to customers! What’s worse is the owner would take no action to care for his customers. We were excellent tenants for 2 years and it’s sad to be treated so poorly. I think this is the first time in my life a company has blatantly stole money from me. DO NOT USE NRB!!
Defiantly do not recommend Aspen to manage your property. They have a great sale pitch but that is where it ends. We are now out of state and needed someone to take care of our house, they do not do that. But they will take your money.It is to their advantage to have a high turnover of tenants, that is where they make most of their money. My last tenant left before contract was up, they were so fed up with Aspen. They will not keep an eye on your house, all they want is money and they do not work for it.They sent me a bill, twice for some maintenance that was done, except it was never done. Aspen never checked to see of the work got done or done correctly, they just sent me a bill. How do I know the work did not get done? My new management sent me pictures. You cannot trust Aspen.Communication is the absolute worst you could ever imagine. Make sure you get all conversations, request and agreements in writing or recorded. Because you will be having all conversations more than once, and if you can prove they said they would take care of it, at least there is that. Almost seems like the lack of communication is intentional because the whole staff is like that, but that cannot be proven.We are out of state, that is why we needed someone to take care of our house. When Aspen would not take care of things that needed done, we had to find a company to fix appliance, we had to find a company to repair the floor. We did everything but collect the rent check. We hired them because they had a good rating with the Better Business Bureau, and that was only 2 years ago, but if you look on BBB’s web site now you will see they have a FLook it up, read all the complaints. They match many of my complaints.THIS BUSINESS IS NOT BBB ACCREDITED.Aspen NW Property ManagementPhone: (253) 584-8200Fax: (253) 683-4549 View Additional Phone Numbers 15 Oregon Ave Ste L4, Tacoma, WA 98409 firstname.lastname@example.org N/A http://www.aspennw.com ________________________________________ I could keep going, but read the other complains on BBB’s website, put it all together and stay away from Aspen.
The first year of renting a home through Aspen was fine. They could be a few days slow on getting back to us, but things were always taken care of.Now that we were in our second year of renting, it's like everyone disappeared. Our microwave blew out, and they said it was a professional grade $600 microwave, so they would not be replacing it with the same. Instead, a guy came to look at it and order parts. We are still sitting here, over a month later, and have not heard back from the repairman or Aspen.One of the large backyard trees lost a limb. It's fallen down and is just lying there. It needs to be completely sawed off and hauled out.Now fence posts have fallen down between our neighbor and our house.Lastly, we want to be sprayed again for spiders, as well as have the lock on the front door fixed, as it's almost impossible to open in the heat.Aspen refuses to get back to us. It's bizarre. They won't email back or check the tenant portal messages. They won't pick up our calls or call us back. It's like they all disappeared for the entire summer. I'm sitting here in August with things I requested to be fixed back in May. I cannot get through to them, and I can't make a drive down to Tacoma to knock on a physical door. I'm pulling out my hair!
I would not rent from Aspen again.I have lived in this house for almost 12 years and initially it was rented from a differnt company.Aspen has been horrible.When we have a repair it takes forever to get a response.Our back wooden patio step was beginning to splinter and buckle- it took months to get it replaced and that was not until my husband threatened to sue if we got hurt on it.We have asked for the roof/gutters to be cleaned when we noticed our gutter garden-someone came out,started on the detatched garage,quit and no one has been back to finish even though we have mentioned it.On and on the stories go.Their excuse always is to blame the landlords. Now we document everything.I call, document it and my husband emails.We are now having water pooling under the basement carpet that we noted on 2/21.We called and there is no longer an emergency option to choose.Just leave a message with Josh. Never again will we rent from these people.We just love this house too much to move.
Worst leasing agency I've ever dealt with! I grew up in Washington state and moved in about two years ago, they haven't fixed anything, I posted my water damage photos.
I bought my property in Gig Harbor from Roger. He was polite and professional and really funny, too. It is was an overall easy and pain-free experience. He took care of everything. All I did was look at the property and sign my name and it was mine. Now I have 2 acres of beautiful, wooded property that I built my house on and I love coming home to it everyday. Thanks, Roger!