Gene Juarez Salons and Spas - Tacoma

i went to this store 12/19/08 i was greeted and told it would be a hour wait. so i waited, and waited...after 2.5hrs i was finally "helped"...i had been having issues with my cell phone that i had purchased i meer 5 months ago and was looking to purchase a new one i had had it with mine...i wanted the blackberry storm or Lg envy...so i tell the woman my issues with my phone she responds with have you done the updates i say yes twice just in your store actually just last month...she shrugs and had nothing else to say...i asked if i could purchase i new phone...she said yes at full retail value because i am a existing customer...which interpets to about double what new customers have to pay...i asked if i could get my phone replaced because its only 5 months old and actually has never really worked correctly (its a samsung glyde, strongly advise against owning one) anyway she said no they don't carry it anymore and that was it...no offer to give me something close to it and maybe pay a little extra no offer of a credit towards anything else. basically i bought it now i am stuck with it for two years unless i want to pay double for something else period! what happened to customer service and wanting to keep the existing customer happy???