Aspen NW Real Estate & Property Management Group, LLC

Defiantly do not recommend Aspen to manage your property. They have a great sale pitch but that is where it ends. We are now out of state and needed someone to take care of our house, they do not do that. But they will take your money.

It is to their advantage to have a high turnover of tenants, that is where they make most of their money. My last tenant left before contract was up, they were so fed up with Aspen. They will not keep an eye on your house, all they want is money and they do not work for it.

They sent me a bill, twice for some maintenance that was done, except it was never done. Aspen never checked to see of the work got done or done correctly, they just sent me a bill. How do I know the work did not get done? My new management sent me pictures. You cannot trust Aspen.

Communication is the absolute worst you could ever imagine. Make sure you get all conversations, request and agreements in writing or recorded. Because you will be having all conversations more than once, and if you can prove they said they would take care of it, at least there is that. Almost seems like the lack of communication is intentional because the whole staff is like that, but that cannot be proven.

We are out of state, that is why we needed someone to take care of our house. When Aspen would not take care of things that needed done, we had to find a company to fix appliance, we had to find a company to repair the floor. We did everything but collect the rent check.

We hired them because they had a good rating with the Better Business Bureau, and that was only 2 years ago, but if you look on BBB’s web site now you will see they have a F
Look it up, read all the complaints. They match many of my complaints.

THIS BUSINESS IS NOT BBB ACCREDITED.
Aspen NW Property Management
Phone: (253) 584-8200Fax: (253) 683-4549 View Additional Phone Numbers 15 Oregon Ave Ste L4, Tacoma, WA 98409 john@aspennw.com N/A http://www.aspennw.com

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I could keep going, but read the other complains on BBB’s website, put it all together and stay away from Aspen.

The first year of renting a home through Aspen was fine. They could be a few days slow on getting back to us, but things were always taken care of.

Now that we were in our second year of renting, it's like everyone disappeared. Our microwave blew out, and they said it was a professional grade $600 microwave, so they would not be replacing it with the same. Instead, a guy came to look at it and order parts. We are still sitting here, over a month later, and have not heard back from the repairman or Aspen.

One of the large backyard trees lost a limb. It's fallen down and is just lying there. It needs to be completely sawed off and hauled out.

Now fence posts have fallen down between our neighbor and our house.

Lastly, we want to be sprayed again for spiders, as well as have the lock on the front door fixed, as it's almost impossible to open in the heat.

Aspen refuses to get back to us. It's bizarre. They won't email back or check the tenant portal messages. They won't pick up our calls or call us back. It's like they all disappeared for the entire summer. I'm sitting here in August with things I requested to be fixed back in May. I cannot get through to them, and I can't make a drive down to Tacoma to knock on a physical door. I'm pulling out my hair!

I would not rent from Aspen again.I have lived in this house for almost 12 years and initially it was rented from a differnt
company.Aspen has been horrible.When we have a repair it takes forever to get a response.Our back wooden patio step was beginning to splinter and buckle- it took months to get it replaced and that was not until my husband threatened to sue if we got hurt on it.We have asked for the roof/gutters to be cleaned when we noticed our gutter garden-someone came out,started on the detatched garage,quit and no one has been back to finish even though we have mentioned it.On and on the stories go.Their excuse always is to blame the landlords. Now we document everything.I call, document it and my husband emails.We are now having water pooling under the basement carpet that we noted on 2/21.We called and there is no longer an emergency option to choose.Just leave a message with Josh. Never again will we rent from these people.We just love this house too much to move.