I have never been so frustrated and disappointed in service! The salesperson greeted me and complained about their new setup and couldn't offer us any advice on what we were needing. He pushed hardwood and cut me off when i said we were looking for stone look. We walked around the entire store trying to find prices and product info on our own. Not even one sales person came to help.Save yourself the trouble, you'll get better service (and probably better prices) at any box store.
I ordered 958 square feet of luxury vinyl all at same time. "Jason" told me unless I had "specified" I needed all 958 Sq feet "to match" they fill order from different batches, different lots,different runs.It does not need to match in his view as "they have no idea if it is all going into same room" Seriously? I am looking at 1 plank of the board and ordering 958 Sq feet.They were not interested in addressing this was any type of mistake other than "customer mistake" because I failed to say it needs to all match or be from same lot run.
I was really impressed with my overall experience at The Floor Trader of Tacoma. The store was clean and organized, and the staff was very friendly and informative. They helped me to find what I was looking for, and did not pressure me to buy outside of my budget. I would definitely recommend The Floor Trader to my friends and family!
Everything was done to our expectation. We didn't have much time because the house was being sold and new carpeting was required by the appraiser before we could close, but they got the job done quickly. I would recommend this company without hesitation!
By far the most ridiculous group of people I have ever dealt with in my 20 plus years as a General Contractor.
Called them from alaska looking for info. Ended up they could not help me, but still took the time to connect me with who I needed.