This place is horrible the staff is awful it always smells like weed the parking is a joke you pay for a spot and half the time some one is in it or blocking it vehicles are constantly getting broken in to and on the weekends the music will play all they way up till three or four in the morning the staff will not do anything about it if they ever answer there phone and good luck seeing them in the office I don't mind a little weed smell but when the smoke fills my apartment because they are smoking that much something must be done
One of the main reason people are drawn to Albers Mill Lofts is due to its prime location in downtown Tacoma. This is what drew me to the lofts. I am currently a resident and have been here for about 7 months now. Since I first moved in, my experience has been completely awful! I am patiently awaiting for my lease to end. 1. NOISE!! The openness of the loft = you can hear everything and anything. You can hear neighbors above you, next to you and above you talk, yell, watch tv, listen to music, whisper, their phone text messages ring, their computers ring, them cooking, closing and opening drawers, etc. Now imagine when your neighbors have guests over, or want to throw a party. It is INSANELY loud! Despite formal complaints, recordings of the noise and police reports about the noise during quiet hours, management has not been able to remedy the situation. Remember, this has been on going for over 6-7 months now!! If you like some peace and quiet after a long hard day at work, you WILL NOT find it at this apartment complex 2. PARKING. I pay an additional fee for parking. There is no parking for guests and occasionally you'll see people parking in areas that ARE NOT designated parking spot making it hard for residents to get in and out. 3. SECURITY. The door on the ground floor is either always open or is broken. 4. MAINTENANCE. The fixtures and cabinetry seem like poorly made IKEA type products, so expect to have maintenance at your apartment fixing something at least once a month. When I first moved in, yes on day 1, the bindings to my windows were broken, and they still havent been fixed from 7 months ago, the light in the fridge was broken, and the binding on the laundry door was broken. 5. MANAGEMENT. The property is poorly managed. Prior to moving in, I asked about the noise and how noise complaints were handled. In short, I was lied to, and I would have never moved in if I was told the honest truth about noise. It is also very difficult to get a hold of management. They make showing potential residents a priority and once you are locked into your lease you are no longer a priority. When you eventually do get a hold of management, they give you a lot of lip service, but no action or real help to remedy your concern or issues. They also never do any walk around inspections of the apartment, or if they do, they do not address the issues they see, ie; illegal parking that happens everyday. To sum it up, management DOES NOT take their role and responsibilities as an owner seriously.
The #1 best thing about Ridgedale Apartments is that they have fantastic staff! It's sooo much easier to deal with people who you could tell that they love their job. I hadn't had such great customer service from an apartment place in so long. I had been looking for a new place for quit a while so that I could be closer to my mothers retirement home, and they by far stood out the most! They answered the phone when I called, and the people working there actually sound like they enjoy coming to work and working with people. Some of the places I called earlier to get information about apartments from were super duper rude....and this place made me feel welcomed. I'm sooo happy that I moved in here. It's one of the best decision I've made :) I look forward to all the many years to come. :)