I just had the worst experience at pacific spa and wellness. I have been a client there for many years. I had to reschedule my appointment yesterday due to being stuck in traffic for 45 minutes. I called right before 5 and my appointment was at 5 but knew due to circumstances out of my control I could not get there on time. The receptionist was pleasant and rescheduled me for today. I came in a few minutes early and she said she was charging me no show fee of 35 dollars. She gets Tai the manager. I said I did not no show, I called and rescheduled. She told me that I have no showed before which is not true I have always called/rescheduled. Tai was horribly rude and lied even about times I 'no showed' which she pulled up. Said you called because you had a sick child before and also you called when you were stuck at work. I paid for my massage today plus the no show fee and also tipped but left without getting a massage because I was too upset with how terribly I was treated by Tai.
I found Synergy Wellness Studio absolutely beautiful, calming, and it had very good energy. The massage therapist I saw was exceptional. She really listened to me and worked out the stress and tension I needed addressed. I look forward to returning very soon!
I have been going to Willow for over a year now. This is a great little salon that has very talented stylists, but never feels pretentious or stuffy like some other high end salons can feel. It's always a very relaxing experience, and I walk out feeling like a million bucks! I highly reccommend trying out Willow if you have never been!
I believe in giving the best experience to each client. I service both male and female customers alike. You will be greeted with a warm smile and professionalism. I like to not only provide quality service, but knowledge as well. Let's talk skin and get you the results your looking for.