Ok so first off I just bought a car from this dealership. Wasn't what I originally planned on getting but that's how it goes for most of us. Anyways, I find this place to be very unprofessional. Well mainly one of their salesmen named Ernest. He is very unprofessional and should not be representing any company until he learns some skills. He was rude, unfocused on the task at hand, and was even playing on the computer. Beat boxing and cussing for no reason, he's just a clown all around. He made my experience suck but the other salesman, JD was very friendly and enjoyable to be around. I bought a car from them cause It was really my last resort and if I had more money or something I would defiantly go to a diffrent dealership. Last, when I did receive my car it was filthy!! It stunk and had dog hair all in it. I've NEVER in my life received a car from a dealership dirty!! EVER!! Now after paying an arm, leg, and a foot for this car I gotta go pay to get it professionally cleaned out even after Ernest said he would make sure the car was cleaned when I picked it up. LIAR! And not a drop of gas. Most dealerships put at the least half a tank in it for u. This was by far one if the worst dealerships I've ever been to and hope u think twice before visiting. And watch out for Ernest cause if u don't agree with him he gets mad and tries to talk mess to u yet still wants ur business. What kind of sense does that make??!
We were told by this place threw my daughter. Husband and I needed a car cause my daughter moved back in with us and needed rides to work. We were at a lost so I gave classiness auto a call after viewing there web site for cars and fell in love with a purple pt crusier they told me to fill out there application and call back when done. I did and Mike said we quilfied for the car got there saw the car drove it love it. Mike wasted no time got the paper work done payment were even better and drove off the lot happy. The car we bought was a used "as is" car. How good is classiness auto 6 days later the check engine light came on and the car had a small leak called Mike he told me where to take it I did the place fix it and I didnt have to pay classiness took care of it. They could have told me once i bought the car as is it was my responsibility to fix it but thats how honest they were and for that I well always buy a car from classiness auto Ask for Mike he's a great family guy. Thanks Mike I plan on buying from you again in the future
I don't know why everyone is saying these horrible things about this dealership. I just purchased a 2007 Dodge from this lot and had a great experience!! First I spoke with Rusty on the phone and he was very knowledgeable. I told him what I was looking for and he suggested the Dodge I ended up purchasing, He even sent me the Carfax! Then upon my arrival to the lot I did not feel pressured at all! We parked and looked around for awhile before being approached. I liked how smooth the process was from there Bob let us test drive the vehicle, we were even able to discuss lowering the price! Bob was so great and easy to talk to! When it came to purchasing the car Mike the owner was SO NICE! He sat down and explained everything to us, it really relieved any stress I had about purchasing a car. All around they have amazing staff, I will definitely be buying from them again and will recommend this dealership to all my family and friends!
I was greeted very professionally at the front desk (always am) as I met my dealer. He grabbed me the set of keys to a manual Chevy Cruze, drove it up to the front for me, let me inspect everything and we went on a test drive. Everything checked out perfect and on the road we discussed business. This was the first car I mastered stick in so she felt right for me. I later found out in order for the policy to grant me low payments I'd need to finance a cheaper vehicle. Mind you, Jason gave me plenty of time to think long and hard about my decision and gave me plenty of options to choose from. I was set on the Cruze, but it was unrealistic for me to pay it off. I eventually made my decision on an '04 Sentra with an extremely low interest rate. I enjoy commuting with it as it came with it's own advantages as compared to the Cruze so I'm not complaining. Overall I was satisfied with my purchase and the customer service.
Professionalism rated low by me because I don't believe in that term, They are human too, they too get forgetful. But only about Licence dates. But if stayed in touch with they are above average to get customers' needs in order. We buy from them A LOT, at great whole sale cash out offers. Glad to give them their profit, because they find the "good finds" go get them, saves me time and money, and are sold in a more than expect able price bracket. They're honest, will tell a customer how much money they have into it, and how much profit they need to get. Tell them what exact vehicle you want and how much you'll spend, and they'll go get it for you. That's great customer relationships. They'll remember what they sold you and what you pulled up in. If you're an unhappy customer, you're merely unhappy with your decision to purchase. Good job over all. Thanks.
We saw an ad online. We went to check it out..SHOCKED !!! Excellent service from the start. Mike greeted us in a professional manner. Showed us whatever car we thought looked good. Asked for his opinion several times and I felt he was being honest. We test drove a car and they didn't rush us. No pressure, no bs, no hurry up ! We ended up telling them our concerns and we came to a speedy resolution. Bought the car and I feel absolutely satisfied that they were honest. That's saying a lot for a used car dealership. Then for the paperwork portion we met "Bob" what a nice man. He explained everything in a professional manner, took his time, answered all of our questions. I don't think people are talking about the people I worked with ? I will be back again and will happily recommend anyone I know looking for honest, personable and professional dealership.
I just purchased a 2007 Dodge from this lot and had a great experience!! First I spoke with Rusty on the phone and he was very knowledgeable. I told him what I was looking for and he suggested the Dodge I ended up purchasing, He even sent me the Carfax! Then upon my arrival to the lot I did not feel pressured at all! We parked and looked around for awhile before being approached. I liked how smooth the process was from there Bob let us test drive the vehicle, we were even able to discuss lowering the price! Bob was so great and easy to talk to! When it came to purchasing the car Mike the owner was SO NICE! He sat down and explained everything to us, it really relieved any stress I had about purchasing a car. All around they have amazing staff, I will definitely be buying from them again and will recommend this dealership to all my family and friends!
I bought a 01 Beetle from here about three weeks ago. When we test drove it, we noticed the passenger seat release wasn't working so of course that gotten written into the contract to be fixed. So we set up an appointment for the following Thurs. Well, Wed night, my bug decided it didn't want to start at first. So when I show up on Thurs, I tell Micheal (the owner/manager) and without hesitation, he says we'll take care it. Being that I bought a used car with no warranty, this could have turned out very differently. This a small lot and and everyone has been super friendly. I have had other experiences with a huge lot (also in Tacoma), where the exact opposite happened. I applaud Micheal and everyone on the lot, way to care of your customers!!! I will send everyone I know there from now on.
I shopped for a Subaru Forester for about 1year+. So I know a little about what I am looking for. I was searching on AutoTrader and found an ad for the LL Bean Edition 2007 for a fair price. I called 650pm Sat nite and spoke with Bob and made an appointment for Sunday. Very nice people, knowledgeable in cars, and getting us less than perfect behind the wheel. I was pleasantly surprised indeed. When I saw the car in person it was even better than the ad, had some interesting extras, and Bob was fun to deal with. No pressure, complete professionalism throughout the entire sales experience. Buying a car is up there with a home, or marriage. I am glad I found Auto Outlet of Tacoma
Rusty's Awesome! I bought a used car from these guys. They were professional, kind and attentive to my needs. They came down on the price because I thought it was a tad bit too high and also for me to have something minor repaired on the car. I would use these guys again--in a heart beat! Sometimes people have bad experiences, but you have to look at things from all perspectives. Everyone's a critic! Some people are willing to shred a company's reputation on speculation or because things didn't go how they wanted it. I had a very positive experience. I read the other reviews, but sometimes things are worth checking out for yourself. I'm a happy camper!