Car Accident Aftermath »
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
4502 S Steele St Ste 211Tacoma, WA 98409
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
It’s time to bring long sleeves and long pants out of storage, prep your home and car, and contact the cool weather home/yard contractors.
This place is wonderful!! A great combination of unbelievable customer service and effective repairs at a fair price.We live over 2 hours north of Tacoma. My husband was towing a trailer through Tacoma when the clutch blew out on his Isuzu Trooper. He was stranded by the side of the freeway on a hot day in a tow-away zone. I needed to find a repair shop, then drive down to pick up the trailer before the vehicle and trailer were towed. We usually take our vehicles to the dealer for repair, but Isuzu doesn't make passenger vehicles anymore, so there was no dealer to call. I spent an hour making numerous frustrating calls to other mechanics before finding the dealer in Tacoma who sold and repaired Troopers years ago. He said he now sends all his Isuzu repairs to Pessemier's, so I called them. Ted answered all my questions with a great sense of humor, and was very empathetic about our situation. He quoted me a fair price to replace the clutch, despite us being in a vulnerable situation. When we arrived at the shop Ted was cheerful and supportive. There was a shaded patio with flowerpots in front of the shop to sit and relax, the soda in the machine was cold, and the bathroom was clean and smelled fresh (that's a first for a small repair shop). We authorized the clutch replacement plus some basic maintenance work, left our vehicle and drove home.The repairs were done quickly, and within the price quoted. But the next hurdle was getting back to Tacoma to pick up the vehicle. My husband and I are both very busy, and coordinating our schedules to drive to Tacoma proved difficult. Ted wasn't concerned about the delay, and didn't charge us a storage fee for keeping the Trooper there, despite my offering to pay one. After four weeks, I called Ted to tell him I was going to take the train down to Tacoma, and asked if the city bus stopped anywhere near the shop. He said there was no bus stop nearby, and offered to send the owner of the shop down to the train station to pick me up!! The shop was 20 min each way from the train station, and my train was over 30 minutes late, but Mr. Pessemier wasn't frustrated or annoyed that he was away from his shop for over an hour. He was cheerful and pleasant to talk to during the entire drive back. Now that's customer service!And to top things off, the vehicle runs better now than it has in years.If you were to drive by this place you might not think it could out-compete the big repair shops -- it's a small shop in the middle of a residential neighborhood, not a fancy new shop in an industrial area. But the people are polite, professional, excellent mechanics with superior customer service who will give you a fair price and be grateful for your business. I highly recommend them, and wish I lived close enough to use them as my regular mechanic for all my vehicles.
What a tremendous ethical specimen. Me, my wife, and our kids broke down on I-5 between Federal Way and Fife on our way to Oregon, so we googled a shop near by and saw what incredible reviews Phil's Auto Care had. So i called them from the side of the free way. I spoke to Phil's wife Robin, what an incredibly nice lady, she said he was busy helping someone at the moment but that she could come pick us up and have our vehicle toed to the shop. I was able to talk with Phil before we got off the phone... very knowledgeable and honest. Gave me an honest quote told me it may end up being more/less depending on what they find but that they would check with me before they did anything to it, just diagnose it 1st. She got there pretty fast considering traffic on I-5 and right when we were leaving the tow truck was pulling up to pick up my car and follow us to Phil's. While we were on our way to the shop my kids were complaining about how hungry they were, so Robin dropped me off at the shop to speak with Phil and proceeded to take my wife and kids to get something to eat.... SHE EVEN PAID FOR IT!.... I MEAN WHO DOES THAT NOW A DAYS!!! WHAT A WONDERFUL COUPLE. THEY REALLY RUN A RESPONSIBLE AND PROFESSIONAL BUSINESS. THE WORK THEY DID WAS IMMACULATE AND THEY CLEANED EVERYTHING UP NICE AND TO TOP IT ALL OFF........ IT WAS CHEAPER THAN HE QUOTED ME, HE EVEN SAID " IT DOES'NT ALWAYS WORK OUT THAT WAY BUT THEY TRY AND STAY CLOSE TO THEIR ORIGINAL QUOTE BUT SOMETIMES IT'S TRICKY WITH UNSEEN VEHICLES TILL HE SEES IT IN THE SHOP." EVEN WITH THEM BEING BUSY THEY HAD US OUT AND ON THE ROAD IN REALLY GOOD TIME CONSIDERING ALL THEY HAD TO DO. AFTER WE GOT BACK I DID A DOUBLE CHECK JUST TO SEE HOW CHEAP THEY WERE BEFORE I WROTE THIS BECAUSE I WAS SO HAPPY WITH THEM AND WANTED TO SEE IF ANYONE COMES CLOSE TO THEIR PRICE....AND I WAS IMPRESSED ONCE AGAIN. THEY WERE CHEAPER THAN EVERYONE ELSE I CALLED BY $80- ALMOST $200. EVEN CHEAPER THAN ERKERS IN FIFE WHO WE ALMOST WENT TO. AND WHEN I MENTIONED THAT SHOP, PHIL COMPLIMENTED THEM AND SAID WHEN HE IS TOO BUSY HE SENDS PEOPLE TO THEM BECAUSE THEY ARE REASONABLE AND DO GOOD WORK. WHAT PERSON IN TODAY'S WORLD WOULD EVEN CONSIDER HELPING THE COMPETITION OR SPEAKING WELL OF THEM, BUT THIS OWNER PHIL HAS AN INTEGRITY ABOUT HIM YOU WONT FIND ANYWHERE ELSE.... I SIR AM GRATEFUL FOR WHAT YOU AND YOUR WIFE WENT OUT OF YOUR WAY TO DO FOR MY FAMILY, YOU AND YOUR WIFE ROBIN ARE AMAZING PEOPLE, TO A MAN THAT MEANS SOMETHING! I COULD SEE BY ALL THE THANK YOU CARDS IN YOUR OFFICE AND ALL THE GREAT REVIEWS I HAVE SEEN THAT IT IS NO ACCIDENT THAT YOUR BUSINESS IS SO HIGHLY REGARDED YOU WILL HAVE A REPEAT CUSTOMER FOR LIFE I DON'T CARE THAT YOU ARE 35 MILES AWAY FROM MY HOME! I TELL ANYONE WITH CAR TROUBLES ABOUT YOU AND TELL THEM IT'S WORTH THE TRIP. GREAT SHOP A+
I Googled: "auto repair electrical" in Tacoma and one of the places that came up was Phil's Auto Care Inc. I went straight there because of an emergency electrical repair needed to my truck. They were kind enough to get me in on that day on a moments notice. I had a parasitic draw(power drain) that had me stumped. The truck would not let the alternator charge the battery. My truck is responsible for making the money that feeds my family of 6 so you can imagine how important it is. Nevertheless, I needed a good quality experienced mechanic to be able to diagnose this. They had my truck fixed by that next morning. Why I would recommend them to a friend...because they did not gouge my wallet and were good at what they do. To top it all off I drove away and because I had a smaller battery in my truck that was supposed to be, and my cable had come loose on me from work that I had done on the truck just prior, I broke down on the freeway. This man(Mr. Phil) drove his personal car WITH a battery to rectify what I had caused. I called Phil's Auto Care and he came over to my truck on the side of the freeway and fixed my car in 2 minutes flat. Hands down...Phil's Auto Care is professional, courteous, and affordable.I will be a repeat customer. I am happy with my first service I received from them.
Honest, Dependable, Trustworthy . . . before you go anywhere else check with Gary, he knows vehicles of every sort and has Reasonable prices. When Gary fixes it . . .it stays fixed. I first took my car to Larry's Shell on 19th Street (Big Mistake) and they told me it was one thing (wires needed to be replaced 245.00) I passed emissions and two weeks later the yellow light is back on, so I take the car back to Larry's, he charges me 50.00 bucks to look at it and tells me now it needs a fuel injection cleaning (130.00). WHAT!!!I called Gary asap he met me at Center Street Auto Repair and we took a test drive and he diagnosed the possible problem. At the shop he checked the fluids, and well, there was barely any transmission fluid, so he filled it up, charged me 9.00 (YEAH) and the car runs great, it may still need fuel injection cleaning but not right now.I am a single mother and I have to make funds last, if I dont need it dont tell me that I do. That is why I Trust Gary, he doesn't go after your pocketbook and he Earns your Loyalty by being a top-notch Mechanic and all-around Good Guy. Thanks Gary!!!
We have been going to Phil for several years with all of our car care needs. He's always been very honest and explains anything we have questions about. He even tells you if repairs are necessary at that time and ways to save money on the repairs. I recommend him to everyone. We wouldn't want to take our vehicles any place else. When we were ready to purchase a new (used) car, we took it to Phil and he checked it out thoroughly before we bought it so we could make sure it was going to be a good car for us. He's fixed radiators, alternators, brakes, starters, fuel injectors, anything you can think of on our vehicles, and he always gives a warranty on his work. Who does that anymore?
My husband searched for somewhere close to where we lived to fix the window in his truck that failed to work for some time. They assessed the problem, called us with the estimate, followed through with the work and made it like new. He made an absolutely perfect pick. These guys are truly honest, forthright and confident in their knowledge, so heartfelt that you felt that you had known them forever and they did an incredible job. We will absolutely recommend them to anyone needing quality work done and if we need anything additional done, we will go back with total confidence. Thanks so much for your superior service! Jeff and Deb Smith
I bought a 2005 Maxima.David Butler was very friendly and attentive.On our way home though an alarming shifting problem occurred. It was as I describe as a violent downshift. Also there is no cooling from the aircon.I talked to David and he was concerned and asked me to bring it back.I might add that I did not purchase a warranty.I just feel when a dealer has a reputation on the line they will make it right and I am counting on that. I have an appointment with service as they found the same problem I described on test drive....Thanks Tori and Lucas. STAY TUNED!!By The Way.They Say Every Car Leaves With A Full Tank Of Gas.Check Before You Leave
This is the only place I have taken my vehicle for the last 5 years. They have always been open, honest and forth coming with what needs to be done. As a person that knows nothing about vehicles I've never felt they've tried to take advantage. Their prices are below the dealerships and I will continue to be a long time customer. I have referred many people and will continue. With several auto repair shops going out of business in the area I just have to plan ahead a little more when scheduling repairs. I think it's worth the wait.
Dan and Diana run a first rate business. They are both considerate of their customers and conscientious in their work. Their pricing is reasonable and they always give me the lowest price available regardless of whether or not I have the coupon. They have always been quick to diagnose the problem and they always quote the cost up front. They never try to talk me into replacing something that could be repaired nor doing a repair if it doesn't need to be done.
You are looking at the best repair shop in the area! Not just a transmission shop! The gang there works on anything for any reason. Brooks and Jim are the best people to deal with! Always friendly and professional and always willing to work on vehicles. I am impressed by their positive attitude. Don't go to one of those high-price shops that will overcharge you and not fix the problem. This place is by far the best place in town!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.