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General Info
Fuccillo Hyundai of Syracuse is an automobile dealership that offers a variety of new Hyundai vehicles. Located in Syracuse, N.Y., the dealership also offers various pre-owned vehicles from Dodge, GMC, Honda and Pontiac. It specializes in providing sales and service for automobiles, such as cars, trucks, vans and sport utility vehicles. Fuccillo Hyundai of Syracuse stocks various models of Hyundai, including Accent, Santa Fe, Azera, Elantra, Sonata and Tucson. The dealership offers service and parts departments that provide original equipment parts for a variety of makes and models. It has a finance department that offers preapproved finance and leasing options. Fuccillo Hyundai of Syracuse offers online support for scheduling service appointments, obtaining price quotes and calculating payment estimates.
Brands
Hyundai Motor
Payment method
all major credit cards, discover, master card, visa
Neighborhood
Eastside
Categories
Other Information

Parking: Lot

Reviews

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chillyfeez

08/25/2011

Overall
POOR SERVICE, UNRELIABLE CORRE...

POOR SERVICE, UNRELIABLE CORRESPONSENCE, NO ACCOUNTABILITY. Took my wife's 2010 accent in for a tire repair (plug a nail hole) about a month and a half ago. The hubcap, which is held on by the lugnuts, was put on such that it was covering the air valve. I didn't notice that right away, but once I did, I decided it wouldn't matter for a while, until I had to refill the tire. Yesterday, the tire needed to be refilled, so I took out the torque wrench from the trunk and attempted to loosen the nuts. One of them was on WAY to tight, and when I tried to get it off, the BOLT actually BROKE OFF OF THE WHEEL. Tried to call the service department, but was kept on hold for a long time, and eventually the receptionist picked up again and asked if I would leave a message. Took the car in immediately thereafter. Explained the situation (while no less than three service dep't employees stood by, not helping anyone... why couldn't any of these people have taken my phone call?), but as it was about 6:00 PM, no service advisor was available to speak with me (which is suspicious because this was a Wednesday, and according to their website, the service department is open until 7:00 PM on Wednesdays). Spoke with a service advisor named Mark today, who claims that they have no record of ever touching this particular tire. This cannot be true, as I do not have the physical strength to have tightened the bolt this much with just a torque wrench, and the car has never been serviced anywhere else. Also claims that, since they don't know how it happened, this does not fall under the bumper-to-bumper warranty (car is only ~15,000 miles old). I took the car to the dealership for a tire repair (which can be done anywhere) because I didn't want to be swindled by a shady repair shop... HUUUUUGE-ah mistake.

Details

Phone: (315) 445-7900

Address: 2601 Erie Blvd E, Syracuse, NY 13224

Website: http://www.hyundaiofsyracuse.net

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