Dunk & Bright Furniture Co Inc
2648 S Salina St, Syracuse, NY 13205
TollFree: (800) 397-6733
Toll Free: (800) 724-4173
Parking: Lot, Private
I had a great experience. I showed up to buy a futon and had already found what I was pretty sure what I wanted from their website beforehand. When I mentioned it to the sales representatives they weren't aware of the particular item (the specific Mattress) I was talking about. Regardless, they took the time to lookup and find what it was that I wanted and were able to provide me with a lot more information than I had been able to find on my own. Apparently, their inventory changes quite frequently and due to their enormous selection it's hard to stay on top of it all. If you've ever been inside their show room you'd understand. They were very knowledeable about everything else that they had in the store which helped me to make the most informed decision. To top it all off, they couldn't have been friendlier or more professional and the entire process truly was very smooth, stress-free and very enjoyable. A special, 'thank you,' to both Renee and Terry for all of your outstanding help. I highly recommend.
I drove an hour to see if the great customer service I received over the web from Erin was the same in the store - D&B did not disappoint. I was greeted warmly by the front desk and helped by Mary Grace. She was knowledgeable, pleasant and efficient.
We had an idea of what we wanted and Mary Grace was a big help with ideas that complemented and enhanced our vision.
Even though there are many furniture stores closer geographically, D&B distinguished themselves with service that will probably bring us back.
Will never buy another piece of furniture from this store. I bought a couch and was told a date it would be available for pick up and after I arranged a truck to pick it up I was told that I was given the wrong date and that it wouldn't be delivered for a MONTH after I payed for the couch. When I asked when it would be available there response was they won't know until the truck comes. So I can even arrange for someone to help me pick it up. I am very I unsatisfied with the customer service at this store and will never shop there again.
Went into the store to buy a sectional and found one I was very pleased with. I purchased the sectional put a down payment and arrange for delivery for two weeks. I was told I would recieve a call to confirm my order and to be notified of any problems. I recieved a call early the following week, saying they have my order and would be there on time. Well as luck would have it I get a called the day before delivery telling me the item is not available for delivery and the person didnt know why. I called called the following day to have someone tell me the "cup holders are on back order" for my sectional, and it would now be 4 weeks for delievery. I decided to wait it out. 4 weeks go by and not one call from Dunk & Bright. Going into the 5th week I decide to call and speak with a manager. He does some research into the matter and tells me that the 'LANE' company has run out of fabric??? I them tell him how I was told it was cupholders, he responds with "Well it might be cupholders, I looked up the order and it said back ordered so I assumed fabric." So what he did was make up some random excuse. He then says well Im authorised to take 100 bucks off your order for the hassle. (which is a laughable 2.5%) Then says my order is still another 3 weeks out. Meaning from time of order to a POSSIBLE delivery I was looking at 9-10 weeks!!!! I said well I dont think 100 is fair if it wasnt for me calling you guys I still wouldnt know anything, And if someone would like to do better than 100 bucks off I would like to hear it and consider it, otherwise I would like to cancel my order. The manager said no more asked for my credit card number and gave me back my deposit. In my experience this was the WORST service of its kind!!!! Didnt even try to make me happy for a possible repeat sale! I worked in retail for a hardware store for 8 yrs and this kind of service would never happen. You always make the customer happy. How many customers talk about happy experiences about stores to their friends??? Now think of how many poor service experiences you hear about.... and you best believe I will spread the word of what happened to me!
06/10/2012Provided by Citysearch -
I don't have one good word to say about Dunk & Bright Furniture as of today with the one exception of the sales girl Nadine.
My 80yr old mother went into the store yesterday with my sister, in search of some furniture for a condo she and my 84year old dad are purchasing as they can no longer keep up with the care of their home. These people have worked very hard for many years raised 5 children and suffered many setbacks throughout the years. With some extra cash from the sale of their home it was their plan to buy some nice bedroom furniture. She was interested in a double dresser that was in the clearance area in the basement. It was a beautiful piece of furniture and so she then found a headboard that was a close match for it. She needed to get my dad down there to look at it before she would make a purchase of several hundreds of dollars without his approval. The sales clerk puts a sold ticket on it to hold for them to come back in today and get his approval. As planned, they went in today and I tagged along. They said yes to the furniture and went about their business looking for livingroom furniture. The sales clerk approaches my parents and gives them the bad news that the dresser was sold to a man who came into the store after my mom left yesterday. Even though another sales clerk saw the sold sign on it, he pursued the sale and approached the manager and got his permission to sell it to this person who was offering cash to buy it. Without any concern to this person who just needed to have one day to let them know if they were getting it or not. I would think an honest business man would tell his sales person to get the gentleman's number and if it didn't sell to this person holding it, it would be his to purchase.
I have no respect for this sales person whoever he or she is and I definitely have a feeling of disgust with the store manager over his actions. He not only upset my parents with his behavior but he took a sale away from one of his other employee's.
This is not business ethics I agree with, my husband and I are business owners and we've never treated our customers with anything but respect. That's what good business is, and that will carry you through many years of the public supporting you and passing on the compliments to others that may need your service. I will never recommend or have anything good to say about your furniture store after the way my elderly parents were treated by your Prize Winning Store Manager.......
02/02/2012Provided by Citysearch -
The furniture looks nice, and the coffee and cookies are tasty. However, MOST of the furniture is made in China where manufacturing is less regulated. This furniture will make your house stink for years and possibly affect your allergies. Do yourself a favor and find local made solid furniture. There are several out there, including Johnny Appleseed Farms near Cazenovia. I have purchased from both places and the quality and service at the later is far superior. Only wish I had known before we spent $15K at D&B. Stay away from D&B. If you want cheap furniture, go to the other big stores.
03/21/2011Provided by Citysearch -
Every time I go into this store, I ask for Sue Okoniewski; she's caring, thoughtful, and will give you all the time you need or want. She took me down to the bargain barn when I sucked breath at the price of an item I liked, and she called me when a piece that matched some furniture I bought previously from her went on markdown!
I've never felt pressured to buy from Sue; and she lets me wander around and look in books and look at fabrics all I like.
If you want great service from a really knowledgeable and ""in touch"" designer, Sue's the one!
02/26/2011Provided by Citysearch -
This is the first time in my life I have ever felt compelled to write an online review of a store, service or experience. Having shopped around, we settled on a dining room set from Dunk & Bright. Needless to say, we thought we were paying for quality new furniture. What appeared out our house was either used furniture or severely mishandled merchandise. After the two delivery men tracked mud and snow all over our kitchen and dining room, we took a chance to look out our new furniture. A scratch on the front of the china cabinet is nothing compared to the chunk of wood that split off the back. Oh, there's black paint on that chair. Another chair has a leg that's cracked in two. One arm chair had an arm that is broken. Three chairs rock as though the legs aren't even and another had the stain rubbed off the back. Yes, you are reading correctly. 7 of the 8 chairs were damaged. Oh, and the delivery men dropped the leaves as they were coming through the door... so (you guessed it) a part of one leaf broke off completely. I could go on, but will say that we did not enjoy the experience. And customer service couldn't care less. Neither could our salesman. Oh well, back to Syracuse the whole set goes.. along with any chance of us ever doing business with them again. BUYER BEWARE!!
09/07/2010Provided by Citysearch -
We went into Dunk & Bright looking for a piece of furniture that we weren't thrilled to buy, but felt we needed to purchase it as a necessity for our new BIG t.v. Amy Scarsi was helping us & sensed our apprehension. She showed us a completely different way to lay out our family room which allowed us to purchase pieces of furniture that we were excited about! She is going to work further with us to help with color scheme & decorating, and we can't wait! Amy wasn't just interested in making the sale. She truly helped us solve our decorating problem and really cared about our needs.
09/01/2010Provided by Citysearch -
Amy is great to work with! I just built a house and couldn't have done it without her help. She had great ideas along with a great sense of style. Amy really took her time and listened to my needs and wants. Her expertise seems to be color so if that is an area that you find hard like me, then this is your girl! I have a lot more decorating to do with my house and will definitely be going back to D&B to work with Amy. Thanks Amy, I can't wait to work with you again!!!! You're the best!!!!!!!!!!!!!!!!!!
Amy Scarsi has been such a big help to me ! She is the so talented in so many ways . Great as a sales woman no pressure but very helpful and knowledgable. But her sence of style is what help us the most .She has been so helpful in designing alot of our house ! We love Dunk & Bright and think Amy does a wonderful Job for them . As a business owner I would love to have an Employee like her !
08/27/2010Provided by Citysearch -
Amy came highly recommended and certainly lived up to all the hype. Although we were interested in updating our living room she assisted with color schemes in our kitchen and bedroom. The furniture she sold us was not the most expensive but was correct for our needs. Additionally she gave us designer advice on wall decorations, accents and basic decorating rules.
Amy Scarsi is personable, energetic and talented. The first half hour she just listened to what we wanted and what we were trying to do. Thank you Dunk & Bright.
08/25/2010Provided by Citysearch -
Marie Dashnaw at Dunk & Bright was amazing to work with. She suggested quality furniture that was in line with our taste. Marie's expertise was very evident, and she was very professional and personable while working with our family. We look forward to doing business with her in the future.
Amy Scarsi at Dunk & Bright is the person to consult when buying furniture. She has excellent taste and can help you put your entire room and design together. She does not just stop with helping you pick out great furniture, but gives amazing advice on paint colors, accessories, and pictures. This is not the pushy sales experience that you find at most stores. Amy will help you from the designer standpoint and you will be 100% satisfied with your experience.
I have made many purchases from Dunk & Bright over the years, They have a tremendous selection of quality furniture at a reasonable price. I must say that they have a very knowledgeable sales staff! I have read some less than desirable reviews about service, I would recommend that they seek out Kathleen Reed! Home interior design is an art, & she has the gift of making a house, a home. Once she understood my requirements, She did not just try to sell me what was on the showroom floor, she spent many hours doing the research necessary to find great pieces of furniture that match my home perfectly! Great Store!
My wife and I have shopped at Dunk and Bright in the past and visited them this weekend. As in the past we were very pleased with the professional and knowledgeable staff. We found exactly what we were looking for at a competitive price with the help of Kathleen Reed.
If you are looking for quality furniture at a good price, and want professional service, look up Kathleen Reed at Dunk & Bright Furniture.
08/20/2010Provided by Citysearch -
I have purchased many items from Dunk and Bright in the past two years. Marie Dashnaw has been my salesperson of choice. Since the monent she introduced herself to me, I felt confident in her ability to assist me in purchasing the right furniture for my home. I have not met a more knowledgeable salesperson, or one as enthusiastic, at any other retail store, anywhere.
Dunk and Bright should count their blessings that they have this outstanding salesperson representing their company.