More Info
- AKA
Custom Courier Solutions Inc Solutions
- Category
Reviews
05/25/2017
Agreed with other reviews, the most unprofessional company who lacks customer service and ability, I ordered a piece of furniture: 300lbs. two guys brought it all the way to my house to tell me they could bring it in. I spent hours and hours on the phone back and forth with the manager "Dave" who was extremely rude and uncaring. He would not get on the phone to discuss any solution. Then when I was able to reach him he told me to rent a u-haul and find guys to go pick it up!!!! they have had my furniture for a week and refusing to deliver. Do not use this company for anything. It is very stressful and extremely disappointing. I never had to deal with a company like this in my life.
09/09/2016
Hands down the most incompetent company I have ever dealt with. First they left a voicemail that my furniture was in and I could call to schedule delivery. When I called to schedule they basically said "Just kidding, there's a note on it that says 'don't deliver', so we don't really know what's going on." A week later I get a call saying my delivery has been sitting there and there not sure why it hasn't been sent out yet. They then set up a 4 hour delivery window for the following morning. After taking off work and waiting 4 hours, still no delivery. I call and they say "Oh it looks like it's not even on the truck yet". I ask them to come back in the evening because at this point I have to go to work. When the delivery man finally shows up at my apartment he tells me the dresser I ordered is too heavy for him and he's not going to deliver it without help, so I will need to reschedule. AVOID AT ALL COSTS
08/04/2016
Absolutely disgraceful service. An hour late for a 4 hour window; attitude from the driver multiple times; eventually the product was left on my driveway...yup, in the driveway with my 90 pound wife standing there alone going, "really?" Avoid these clowns at any cost.
06/07/2014
Would NOT recommend this business. Waited all day for my delivery, called and was told it is still coming and it never was delivered. No courtesy phone call or email, very unprofessional and definitely hope they go out of business.
Details
Phone: (315) 433-9878
Address: 6361 Thompson Rd, Syracuse, NY 13206
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