Butler Fence Co Inc.
536 State Fair Blvd, Syracuse, NY 13204
Specialties: Barns, Commercial, Canine, Construction, Industrial, Dogs, Pools, Puppy Sales, Dog Sales, Homes, Deer
This company is horrendous. After we signed the agreement we were told that it would be 2 weeks. After 6 weeks and several calls the salesman had an administrator call to advise that they were behind schedule that it would be 2 more days. Well another week went by and I called again, spoke to another admin who told me that they used our fence at another job! Another 2 weeks and several calls to them (with no call back) they showed up to install. Their lack of customer service is astonishing. I would NEVER recommend them to anyone. Their competitor may be more expensive but can't possibly be as bad.
04/26/2012Provided by Citysearch -
Avoid them for Commercial too! I wish I had read the other review before considering them. They began work before authorized to do so and when I called Rick to straighten it out, he wasn't available and did not return calls for several days. They left the fence in WORSE shape than before they started and refused to return to fix. Manager/Partner wouldn't even deal with me one on one despite repeated attempts to contact. He had secretary call to tell me that, and I quote, ""crap happens"".......Absolutely TERRIBLE!
05/26/2010Provided by Citysearch -
I hired this company to put a pool fence up. Each pole was supposed to have a swivel bracket to support the angle of each fence panel. They failed to install them which caused big gaps where the fence panel met the pole. When I complained they sent a crew down to fix it - they only made it worse by making crooked and jagged cuts in the panels. It looked terrible. Finally after several calls and threatening to hire another company to fix it and not pay them the remaining 50%, Butler sent another crew down who attempted to fix it. They corrected some mistakes from the prior crew but the job was nowhere near the quality of what i would expect from a company that specializes in fencing. I have dozens of pictures of the shoddy work from Bulter Fence and welcome anyone to see in person the shoddy work they did on my pool. My name is Mike Jacobs and I approve this review. The pictures I uploaded were taken AFTER Butler Fence said the job was done. If you want poor quality then call this company so you can say the Butler did it and it won't happen again!