I had to surrender a stray cat, and the staff here where more than helpful! None of the other shelters in the area would help me since I didn't live in that town. The staff was very responsive over email and with calls. They let use bring the cat in within a day of contacting them, and he is currently healthy and up for adoption.
Serving the Swanzey Area
i would like to adopt a pet
Recently, my daughter and son-in-law went to this facility to inquire about dogs available for adoption. They arrived during posted "open" hours but were told the dogs "couldn't be seen," that "they weren't ready." They were met with arrogance and rudeness, and turned away.
Poor communication and lots of arrogance. Try to remember that people are coming to give homeless pets a home. The interaction with the staff lost a pet a very nice home.
This was one of the least satisfying experiences I have ever had not only with pet adoption but with any sort of business interaction. We had an unpleasant experience on Sunday trying to look at a puppy and driving 40 minutes to find that they were too understaffed to help us, giving us an estimated waiting time of an hour or two, and were very unwilling to apologize for not letting us know these expectations ahead of time when we had said the day before that we would be returning Sunday. When I spoke to the supervisor she had a similar attitude and also criticized us instead of apologizing for the unhelpfulness of their staff. I ended the conversation with the woman unwilling to apologize, simply telling me that she "couldn't be expected to have staff members that lay out the whole process every time" and pretty much made it clear that they were not interested in making this a good experience for customers. I would strongly recommend looking at other shelters.