DO NOT STAY HERE!!!! EVER!! The WORST motel you could ever stay at. BED BUGS infestation that they KNOW ABOUT but refuse to do anything about it. It's absolutely filthy and disgusting, should be torn down completely. Nothing good about this place. Don't do it!!
If I could rate this place with 0 stars I would. It is the worst place I have ever been. As soon as I pulled into the parking lot I knew we couldn't stay there. I was there 10 minutes and returned the keys after I saw the filth, stained sheets, drug addicts outside and no towels or towel racks in the room. They should be paying people to stay there. I took pictures and wish I could post them. The place should be condemned.
AVOID SUSANVILLE TRAVEL INN!!! My family had no choice but to stay here. We were traveling and hit delays due to forest fires. We had to stay here because there were no other vacancies. The room was horribly dirty...floors were sticky, bathroom had stuff growing on the ceiling and walls, my dog found drugs on the floor that I had to struggle to get him to spit out, one of the beds had black hair in it, manager told us that there was a park out back and it turned out to be a vacant lot that was being used as a dump, there were prostitutes living in the inn, there was a guy living there who was walking around with a huge knife strapped to his side, and the parking was ridiculously small for someone like us with a large pick up truck. We did not sleep at all for fear of being murdered in our sleep.
I travel a lot in my career and have stayed in enough hotels in my life. I have to say that Travel Inn is one of the BEST Hotels I /have stayed in. I had an issue I did not think I would ever have thought I would have. I travel with my dog and she is just like my child. As we all know that check in is at 2pm. I went to High Desert State Prison and was told I would not be authorized to bring my dog on the property I was lost for words knowing I am nor from the area I had no choice but to go in and hope management would allow me to checkin and pay the extra fee needed to check in. I spoke with management and he assisted me and without charging me a fee. I stood in front of him lost for words because I did not expect the response I recieved. He gave me a room and my visit was the best thanks to him. Then once again he manage to help even more allowing my dog to stay till my visit was done. We as individuals assume people Dont care or o they listen but he proved me wrong. Management managed to assist me and made my stay here the BEST ever. I want to thank him for all his understanding and allowing me to enjoy my stay and visig be the best and everything about the hotel allowed me to give it a 19 because if the customer service they show to their customers. I will be back in 6 months and I know this will always be where I will stay thank you Travel Inn for the best customer service.
I give this motel a five star rating, its very clean but most importantly the couple that own this motel are truly the salt of the earth...the most kindest people you will ever encounter if you have a chance to pass through I would definitely suggest this motel..the price is perfect and you just cannot go wrong. They are also very knowledgable about the surrounding cities, Reno ect...lots of great site seeing for couples and families.