Very helpful, kind, social and patient. I really appreciate the help, patience and expertise that was provided.
I don't often give out 1-star reviews, but this place earned it. I bought a vaporizer here and when I brought it home, I discovered that the battery was corroded and dysfunctional. When I brought it back to the store and asked for a replacement, the cashier pointed to a "no returns" sign and said he couldn't exchange it. I understand the policy, but he clearly sold me a dysfunctional product and was trying to weasel his way out of a small refund (just the battery). He said if I came back "some time next week" when the owner was in, I could talk with him, but I'm sure he was (correctly) banking on the fact that I'm too busy for a runaround. Terrible business practice.
Went into Cheaper Cigarettes the other day to acquire an electronic cigarette in the hopes that it would help me quit smoking. There was an advertisement on the door for an affordable, simple device that appeared to be quite functional, so I went in, and inquired about it. I was then hustled into a much more expensive model that proved to be dysfunctional, so I returned to the store and spoke with a different representative who muttered under her breath about how they had had similar problems with the same product before, she kindly replaced the original, and I went about my business only to have the second edition break in the exact same way. I then spent the next four days traveling with a very expensive, very useless, little black box. When I returned from my travels, somewhat frustrated by the experience but hoping to put it behind me, I entered the store and told the same clerk who had hustled me into the dysfunctional device that it had broken again, and that I would very much like my money back, to which he replied we don't do returns and offered to give me yet another, rather expensive, useless piece of plastic.