Everyone i met at this location really seemed like they wanted to help me. Walked in with one goal intended and because of them i was able able to ride out of there on a awesome 2014 Zx6r! I absolutely love this bike and would highly recommend going there if your looking to get you a new toy!
In Nov 2011 I purchased a NEW Silverado from Sands. It had 500+ Miles on it. I questioned this and was told that the Boss had taken it for a trip. 1 week later when I open the glove box the sales information and title fell out from someone who had purchased the car and returned it. I was finally given a $300.00 check (TO SHUT ME UP). In 2016 my granddaughter found a NEW 2016 Suburban that had everything on it she had wanted. BUT, it was dirty and had over 1000 miles, salesman said Boss took to Calif and just got back. She bought the car. A day later I looked it up on CARFAX and it had been sold before. Sands claim Carfax is in error. They have now lost all my Business.
The selection was great, the people were great and the time we were there was minimal to purchase our new car! We were in and out with in a couple of hour's!
Communication in service department is the worst, they promise and never meet deadline.Ended up purchasing a new vehicle. Sales poor communication as well. Typical sales department. Started on Internet, they get you in but then BEWARE...Not sure that we will continue to have our new vehicle serviced there.
*********************BUYER BEWARE DISHONEST ALERT************************** My son purchased a car from Sands Chevrolet Surprise he is a first time car buyer was taken advantage of (he has some disabilities doesn't understand financial) He knew the salesman and the salesman knew about his problems. Anyway he bought the car and was excited about it so I didn't fight the contract 2 weeks later he took a friends there to get a car unknown to me. He was told if he referred anyone he'd get a referral fee but when he called about it the sales manager said oh we took that off your down payment. How can you take it off a completed contract? His car was purchase 2 weeks before then. I referred a a friend to Camelback Ford and didn't even purchase a car there just knew someone I didn't know about a referral and got a check in the mail for 250.00 . After I got that check I decided to call the manager at Sands, when I called I was told it was up to the salesmen to handle that. So to say the least he was taken advantage of twice!!! Dirty dealership
We are 'Snowbirds' from Canada and after we make our 1550+ miles winter trek down to Surprise, AZ our Traverse vehicle is ready for an oil change, tire rotation and inside outside car wash. We've been making our service appointment at Sands Chev in Surprise for the last few years and the servicing has been excellent. Matt, our service rep looks after everything. Their customer service van drops us off and picks us up from the local shopping centre when our vehicle is ready. Great service!
had recall work done on my wifes chevy spark.everything was done as they said it would be. great job people.
have gone for several services offered at Sands. This time had Tim Hodder as service consultant. He was great. Oil change, wash etc. Awesome.
As a rider since 1977, I have seen it, heard it, done it and watched the evolution of motorcycling in Arizona. I grew up at 75th Ave. & Bell Rd., when the roads were dirt and the land was filled with orange groves.When RideNow PS came into the valley, they came in like a Wal-Mart of riding. Some of their staff lacked the support and resources to be as efficient and productive as the community needed them to be. Some of the staff were downright asses, and that unfortunately gave RideNow a big black eye.Recently my husband and I wanted to buy the new Yamaha FJ-09's. ABS, traction control, adjustable everything, comfortable upright position without losing the feel of a sport bike. Being that the model was so new, we had no other option than to go to RideNow and suck it up.Not only was the salesman, Stephen Brown (in the Surprise store) very informative, but he kept in touch with us via texting and phone as we had questions surface. They only had one of the bikes we wanted, and I sure wasn't going to give mine up, so they found another one in red for the hubby. We countered their asking price and they accepted.From the moment we came in to make the purchases, they were friendly, knowledgeable, and offered the best service. We dealt with Stephen, the salesman, spent all the time we wanted and needed with the sales manager Chip, and had an opportunity to sit and talk with the head of the service department. He was able to address any questions we had. We walked out of the dealership and knew we had acquired exactly what we wanted at the price we were comfortable with. We also had found new riding friends.I also own a rider training school in Arizona called RideSmart Motorcycle Training, Inc. We have no affiliation with any dealership and choose to keep it that way. It's up to the consumer to pick what is right for them. We don't care what you ride, it's that you ride. With the experience that we had at RideNow, I feel really comfortable recommending my students to their store. I can't say that the previous reputation would have led me to do that, but I now have seen first-hand, they have good people working there.I'm not paid or get anything for writing this. Go there, decide for yourself. Make your own opinion. One of my personal favorites for gear is still the Helmet Center. But for a bike, RideNow Surprise has a couple of new fans. Just know that they folks working there now are the best of the best.Angela OrtonOwner, RideSmart Motorcycle Training, Inc.