What to Know About: Auto Damage »
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
2160 E Guadalupe RdTempe, AZ 85283
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
All it takes is a little preparation to get your car winter-ready and to keep from getting into an icy situation.
I feel so ripped off. There web site ad promised work that never happened.I saw a customer whose car was the one before mine- it took the same time to give him a $19.00 job - while I was charged $44.99 + $15.99.Yes- I complained LOUD - while - asking questions about the work I thought I paid from (the web site) .The work they performed is horrible.Later- I saw many complains- and the BBB gives them a C-. I think a C- is to high. Could their work have lasting effects on my car.. YES.. time will tell.Until then - if I had this location as part of my company's group- I would close them down!They will be a black eye on your company's name.It's not Jiffy Lube- It's Jipped-off- Lube.Words can't express how bad of job they did. In my 65 years of paying for a service I cannot do myself-I expect to be disappointed at times. BUT. this is close to the worst service - It's not legal to state work they will do on the web site- take your money-then give you back your car keys - telling you YES they did the work the web site states. I watched every minute they had my car-and if I had the time to GO to WAR against this location. IF you CARE Fix this or from now on I'll never USE any LOCATION using this logo-
Absolutely the worst experience I have ever had. Should have reviewed YELP before choosing them.I was injured at work and had to move and have surgery all in a matter of 3 weeks. I called D and D and spoke to Austin on 4/27 explaining that a mechanic had said my vehicle had a bad alternator. I had it towed to d and d on 4/28 (as I have a broken spine and can't drive currently).5/2 I called to get an update as I hadn't heard anything and was told they had no information about the vehicle, they had gotten my keys from the tow truck and that's it. Again I explained what was wrong and told them I had surgery in 3 days.Numerous times I'd call and get hung up on. They stated they had poor connection or broken phones. On 5/13 or 5/14 I called and spoke to Austin who said the only repair was a battery. I explained that the battery had been replaced before, and that it always died out within 2-3 weeks. He said they would check it. I called multiple times ( I was in a rehab) and got ahold of Austin again who said it was only the battery, that they'd driven it around the lot and couldn't find anything else wrong with it. I advised the AC also didn't work, and he said they would look at it again.After finishing moving and getting out of a rehab, I called 6/3 after driving by and seeing my vehicle on the street in front of their business. I called and spoke with Austin who said he would have the manager call me, as he's no longer in charge of my vehicle.After calling numerous times every day I got a hold of the manager today 6/17 who stated he was "done playing games" called me the B word, C word, and everything in between. Stated he doesn't have my keys.Drove by and looked at the vehicle, which is now gutted, and used for parts. After calling and speaking with the manager again, he stated he knows nothing about my vehicle as there was never a work order signed. He also stated I owe them $800. The keys aren't in the vehicle, and it is trashed.
I have to say that I almost didn't go to this shop after reading a very derogatory review. Boy were they wrong. First of all, I called and asked for an appointment to have my oil changed. I was given an appointment for the following day at 1 PM. I had not been there before so I gave my lots of time to find it. Keno gave me the appointment and it turned out we were from the same region in California, very nice man. I forgot to tell him about my allergy to all sulfonomides, sulfur is part of the vulcanization of rubber, so I make it a point not to actually enter tire stores. I did once and it was a VERY big mistake. So I talked to Bill just before my appointment he said no worries we will set a chair outside for you and we will watch for your car so you don't have to come in side. I paid $32.77 for my oil change which was not all they did. My son who normally does this at his costs is actually about 8 dollars more because the oil, oil filter and oil disposal costs about that. What they did was change the oil and filter. They checked all vital fluids, they checked my tires and rotated them. They did a visual inspection of the hoses and belts. $32.77 was very reasonable. Heck it was cheap for the service. They carried a very nice chair out of their waiting area, it was plush and leather, made me feel special. So a dozen thumbs up to Keno, Bill and Jacob at Big O Tires in Surprise AZ.
Bought rims. Waited an hour for installation and the car hadn't moved. Said it would be another 1 1/2 hr more. Left and will cancell my order.
I had an oil change done over the weekend and asked them to check on a concern that I had with my engine. Since I was the one who brought up the concern, they easily (and most places would have, especially being a single woman at a repair shop) could have said, yes you're right. ANd I would have done it and paid the $700 bill for it.Instead, the manager had them check and the mechanic and the manager explained to me that there was nothing wrong and that my car engine is doing great and appears very well maintained.I was super impressed by such honesty. I've already referred several friends here and will continue to do so. Honest, friendly, great customer service, and good work. I was also relieved to see older, experienced mechanics were all that worked there. Not 19 year old grease n go kind of types. They are great!!!
Awesome place, I went in to have my latch on my hood repaired. I left the Avalanche and within an hour they called back and the latch was repaired no charge. Can you believe that "No Charge." I will definitely return if I have any other car or truck issues. Honest group of guys.Thanks
LOVE these guys! They did quality job that five other mechanics wanted 3600-5000. This shop charged me less than half of the total. We essentially had to replace half the engine. Trustworthy and understand that our vehicles are our lifeline to our lives. Very professional, treated my car and myself like family. Screw the other guys, Surprise Auto is my new mechanical home!
I have been using discount tires for nearly 15 years now for all of my tires. I always purchased the warranty for the tires even though I have never used them. Now, after 15 years of use I needed to use the warranty on two tires, and they denied me. I will never use discount tires again and they do not honor their warranties so do not buy the warranty, its a scam. 1 star is one too many. Henry the sales rep and Joe the manager were both rude and dishonest. I recommend you never use this place.
My husband and I are very happy with the repair work completed. I would definately recommend Elva at Blue Collision. Elva took care of me from the beginning to the end of the repair. She showed a sence of care. All in all this is the place to be if you want good customer service and amazing repair work to your vehicle.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.